Production Support Analyst

Job Description

Core Responsibilities

1. Provides intermediate support of applications and databases for software. Coordinates and executes technical procedures to resolve production issues after evaluation.

2. Monitors production systems for alerts, outages, and system issues. Researches issues and performs root cause analysis to minimize risk. Implements solutions for issues and appropriate development initiatives.

3. Ensures that support requests are resolved within the service level agreements. Communicates statuses and resolutions.

4. Writes and updates production support documentation, policies, and procedures.

5. Identifies opportunities for improvement and makes recommendations. Assists in implementing changes.

6. Establishes and maintains strong working relationships with business partners.

7. Participates in special projects and performs other duties as assigned.

Qualifications

• Minimum of three years related work experience, with at least one year of Information Technology experience.
• Undergraduate degree or equivalent combination of training and experience. Degree in Computer Science or Management Information Systems preferred.

Special Factors

Sponsorship

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.