Director of Operations - Franchised

Job Description

Additional Information: This hotel is owned and operated by an independent franchisee, Concord Hospitality Enterprises Company. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International, Inc..
We are hiring a Director of Operations – AC/Element Downtown Miami – Brickell!

We are looking for a leader with a passion for hospitality and customer service. A great coach that can mentor and develop a team, and an overall trendsetter that is willing to take our service and associates to the next level.

Summary:

This dynamic Director of Operations will be responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.

Responsibilities:

• Ensures that all brand standards are being maintained in each area of the property.
• Oversees the operation of the all hotel property departments.
• Maintains current licenses and permits as prescribed by local, state and federal agencies.
• Provides a safe working environment in compliance with OSHA/MSDS.
• Ensures compliance with all corporate accounting procedures.
• Cover front desk and Food and Beverage shifts as needed.
• Ensures each department has accurate and complete inventory and all supplies are maintained.
• Assists and approves department managers scheduling against guest and hours/occupied room goals.
• Assist team supervisors and managers with constructive coaching and counseling.
• Motivates and empowers staff to solve guest issues.
• Focused on guest satisfaction scores and strategies to improvements.
• Provides excellent customer service by being readily available/approachable for all guests.
• Ensures training and onboarding of all new team members are thorough and completed in a timely fashion.
• Assist managers in proactive hiring and ensuring appropriate staffing levels in all areas.
• Oversee the Bar, Restaurant and Banquet Operations.

Here are some reasons our associates like working for us:

Benefits:

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America —

“We Are Concord!” We support diversity and inclusion through our mission to be a “Great Place to Work for All."

This company is an equal opportunity employer.

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