Business Analyst - Data & Analytics

Job Description

About Vanguard

More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was brilliant. To this day, Vanguard Group still has no external shareholders. That means no share prices to protect, and no profits to generate for outside owners.

Today, Vanguard is one of the world’s largest investment management companies, serving more than 50 million investors worldwide. For more than 25 years Vanguard Australia has been supporting individual investors, financial advisers, and superannuation members to achieve their long-term financial goals.

Our Team & Opportunity

The past two years have seen significant transformation for Vanguard Australia, with launching the Personal Investor Platform and Superannuation offer for Australian Investors. To deepen and scale our efforts in taking a data led approach to improve the experience of our investors and Advisers, the Chief Data Analytics Office (CDAO) was formed under the Information Technology.

CDAO comprises four key subdivisions of Data Analysis, Advanced Analytics, Data Engineering and Data Governance. The Business Analyst – Data & Analytics role in our Data Analysis division. This exciting role will partner closely with business leaders and all areas within CDAO and across broader IT to deliver business impact by developing data and reporting solutions that drive insight led decision making and improve our customer experience.

As a Business Analyst, with at least 4 years of experience, you will be responsible for leading cross-company projects in the Data & Analytics space, working with data from a wide range of sources, including everything from ERP, transactional systems, Finance, Marketing, Financial Crimes, Fraud and more.

You will use your expertise to create data assets in Vanguards’ Data & Analytics eco-system and support the delivery of AI, ML and Business Intelligence solutions for both internal and external stakeholders. You will be an advocate of CDAO and help to improve data quality and governance processes across the business.

What you will do

• Collaborate with a diverse range of stakeholders to gather comprehensive requirements that underpin the creation of data assets, data science features and reporting solutions
• Analyse source systems, existing reports, automation opportunities and identify overlapping concepts and attributes to build optimal solutions in Tableau that meet business requirements
• Conduct impact assessments and root cause analysis to identify and troubleshoot data issues, perform rigorous testing and data reconciliation
• Create and maintain technical specification documents such as business requirements documentation, report functional specifications, data transformation, source to target mappings, data dictionary etc
• Liaise with solutions architects, data scientists, data analysts and engineers to ensure solutions are of a high standard and meet the needs of our stakeholders
• Support backlog grooming and requirement refinement sessions, and play an active role in scoping new projects while prioritising projects on the CDAO’s roadmap
• Lead in uplifting the business in self-service data capabilities

What we are looking for

• Excellent SQL knowledge and practical experience of data exploration, data quality analysis, testing and data reconciliation
• Knowledge of ERD, Data Modelling and Data Warehouse principals
• In-depth experience working as a Business Analyst in the data and analytics field to deliver insightful analysis and reporting solutions;
• Strong stakeholder management and communication skills to support negotiation, conflict resolution and prioritization discussions
• Experience gathering requirements and challenging existing ways of thinking to identify the most efficient method of design. Adept at documenting functional and non-functional requirements in a data landscape
• Strong problem-solving capabilities and demonstrated experience in working independently or in a team and handling tasks with analytical skills
• Demonstrated ability to self-manage with competing priorities; High attention to detail and well organised
• Experience participating in SCRUM-Agile based teams
• Degree commercial, analytical, mathematical discipline, ITIL, ITSM certification or equivalent experience

Specialisations that will make an impact:

• Experience with one or more analysis tools such as Tableau, Power BI, Qlilk, Looker, Cognos, SSRS or equivalent
• Knowledge of ETL process and tools (Snowflake, Databricks, ADF, Informatica, Talend, Alteryx)
• Knowledge of Data Governance concepts including Privacy and Security considerations
• Experience with visualization storytelling and using data to support business decisions
• Knowledge of Cloud technologies, such as AWS, GCP or Microsoft Azure
• Previous experience in financial, Superannuation services or asset management would be highly regarded

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard’s core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.