Systems Support Engineer II - Remote

Job Description

Would you like the opportunity to solve technical challenges?

Are you a fast learner who's fascinated by technology?

Join our unique Application Business Support (ABS)Team

Our IT Support Team is responsible for provisioning, managing, and supporting Enterprise Applications which is consumed by internal business functions for supporting customers. We collaborate with cross-functional teams and business units to deliver the best applications, products, and services.

Partner with the best

As a System Support Engineer II, you will work closely with business and technical teams. You will be responsible to understand IT application requirements and deliver them in the most efficient way. You will work on technical challenges to troubleshoot issues and deliver resolutions effectively.

As a Systems Support Engineer II, you will be responsible for:

• Acting as an App Business Support SME, providing strategic tech solutions.
• Monitoring alerts and Integrations to identify potential issues and provide support.
• Owning the incident and service request life cycle to ensure progress and resolution updates to customers.
• Following internal SLA and OLA agreements and to ensure high-level quality of service is delivered.
• Building and maintaining a support knowledge library to document issues and resolutions for our internal customers

Do what you love

To be successful in this role you will:

• Have a bachelor's degree and have experience in roles in Security.
• Have min 4+ years Oracle HCM Techno-Functional experience, including 1+ end-to-end implementation and support project.
• Be hands-on in OIC, HDL, BIP, HCM Extracts, Fast Formulas, and Fusion Analytics.
• Have functional experience in any Core HR, ORC, Compensation, Talent Management, Benefits, and Learning modules.
• Be experienced in SQL /PLSQL and HCM Tables. And Experience in Design Studio, Develop Studio and Sandbox.
• Manage escalations and troubleshoot issues while continuously focusing on the long-term customer vision and strategy.
• Have excellent communication and written skills to articulate technical information to internal teams and external customers.

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
Learn what makes Akamai a great place to work

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!