Strategic Account Manager

Job Description

Whitepages Pro provides businesses with global identity verification solutions via enterprise-scale APIs and web tools to help companies identify legitimate customers, prevent fraudulent transactions, and smooth new customer account creation. That means we make a difference for real people, by helping companies identify potential fraudsters and better service their customers.

The Strategic Account Manager on our Whitepages Pro team supports the business unit by engaging with our largest Enterprise clients, understanding their business problems, and building enduring customer relationships. This person retains current customers, working cohesively with other teams to improve customer support and analyzes how our current customers use Whitepages Pro.

Our ideal Strategic Account Manager will have:

• Provide excellent customer service and user engagement to ensure the retention of medium to large accounts
• Identify areas of opportunity and/or concern based on usage patterns and research
• Create and analyze reports on current customers and identify opportunities for the account services team to proactively connect with our customers.
• Serve as the main support channel and train our customers on how to maximize their utilization of our products
• Engage with our customers over the phone, email and in person to identify areas for growth and expansion with current customers
• Understand our products inside and out and efficiently communicate how our customers can use our products
• Troubleshoot potential bugs and issues, and aggregate issues to the product and marketing teams for programmatic fixes
• Build and grow collaborative relationships with large customers and partners
• Have an in-depth understanding of customer’s business problem and goals
• Provide positive, engaging, and quality customer service experiences to all potential and current customers of WP Pro
• Negotiate contracts for incremental business opportunities and renew existing contracts that present the most favorable terms possible for both the client and for Whitepages Pro
• Troubleshoot potential bugs and issues and aggregate issues to the product and marketing teams for programmatic fixes
• Position requires overnight travel to client sites

In the Strategic Account Manager role you will:

• Bachelor's degree in Business, Communications, related field or equivalent experience
• 5+ years account management experience in SaaS or technology environment; sales or sales engineering experience
• A track record of retaining and growing accounts under a recurring revenue model
• Strong analytical skills working with customer data
• Exceptional attention to detail with strong organizational and prioritization skills
• Strong presentation skills and proven ability to effectively communicate product information to the C-suite
• Comfort in a fast-paced startup environment

Combine all this with a dynamic, can-do culture, and Whitepages is a pretty awesome place to work for folks who want to have impact. We are a small team with a passion for what we do, and we keep our employees at the center of our mission. We host weekly events, including catered lunches and happy hours, enjoy unlimited vacation, keep a fully stocked kitchen, and work in some great cities, with headquarters in downtown Seattle and an office in Budapest, Hungary.
If this sounds like the kind of place you want to spend your days, then visit us at: http://about.whitepages.com/. Whitepages Inc. prides itself on being an equal-opportunity employer.