Workplace Experience Coordinator - 12 month Fixed-term Contract

Job Description

Zendesk is looking for a professional and accountable Workplace Experience Operations Coordinator to join our rapidly expanding Workplace Experience Team in Dublin. We are the department that keeps day-to-day life running smoothly for Zendesk’s employees, and we have a lot of fun along the way! This role would suit someone in the early stages of their career in Facilities Management with experience in multi-site operations. Based in Dublin, you will be responsible for coordinating operations and providing support to the local teams.

About you:

• You are an organised multi-tasker who thrives in a busy, energetic workplace environment. Above all, you love helping others and are willing to pitch in whenever and wherever you are needed. You’re flexible, can readily adapt to any situation, and are excited to roll up your sleeves and be an integral part of a dynamic workplace and company.
• You’re an excellent communicator, comfortable interacting with all levels of employees, management, and third-party vendors. You are detail focused, have impeccable judgement. You always lead with "yes" but are comfortable saying “no” to requests that don’t fit team company goals. You’re sensitive to employees’ needs and those of the company and your team. You know that providing excellent customer service might mean dropping everything to sort out an unexpected problem, but that’s OK... last-minute requests don’t faze you!

Responsibilities:

• Provide exemplary customer service to employees.
• Handle the ticketing system, providing high level of customer satisfaction through tickets assigned to you.
• Perform periodic walk-throughs and audits of the office, documenting and coordinating any necessary follow-ups.
• Liaise with vendors as needed.
• Coordinate the management of vendors, including assisting in procurement process and performance management.
• Maintain and coordinate cleanliness and safety of assigned building(s) and areas, kitchens, equipment, and physical plant.
• Coordinate and document all employee desk assignments, new hire set-ups, moves, and changes.
• Maintain Workplace Experience master documents, spreadsheets, calendars, and floor plans.
• Lead internal communications on up-to-date building events, maintenance, safety, and other issues.
• Assist with all safety matters relating to the workplace.
• Coordinate the food and beverage program, including placing and stocking orders as necessary.
• Assist Operations Lead & Team with office moves, projects and office build-outs.
• Develop and update Standard Operating Procedures.
• Provide orientation for new employees.
• Coordinate the Wellness program for Dublin office.
• Preparation and maintenance of Help Centre articles.
• Perform other duties and special projects as requested.

Requirements:

• Minimum of 2 years’ experience in Facilities/Office Coordination/Management
• Excellent communication skills across employees at all levels within the organisation
• Demonstrated project management skills
• Strong computer skills including experience with Google Suite
• Interested in and adept at learning new computer programs and skills
• Familiarity with building operations (lighting, air conditioning, flooring, etc.)
• Demonstrated ability to handle multiple tasks with little or no supervision
• Advanced problem solving skills
• Positive attitude; grace under pressure
• Accurate, organised, punctual and accountable

Preferred Skills/Qualifications:

• Academic qualification in relevant discipline, degree / diploma preferred.
• Experience with light furniture assembly (cabinets, shelving, etc.).
• Experience with Building Management Systems and access control (Brivo or S2) software
• Member of professional Facilities Management association

Additional information:

• Core hours for this role are Mon-Fri, 8:30am-5:30pm; overtime sometimes required
• This is a Fixed-term Contract for 12 months

#LI-MG1 The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com . Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information. Apply for this job