Director of Sales Operations

Job Description

About Zenefits:

We are seeking a Directorof Sales Operationswho is a “force multiplier” for our growth strategy and critical link between the development and the execution of our sales and go-to-market initiatives.

The position will identify, design, implement and govern initiatives that accelerate performance throughout the sales organization. The Sales Operations team provides insight and intelligence about markets, customers, competitors and sales performance while developing and managing initiatives focused on improving efficiency and performance for each sales role in the organization. This business partner will work closely with sales, marketing, services and finance teams.

Job Duties and Responsibilities:

• Report into the VP of Sales to build and execute our sales strategy
• Building and running a predictable, consistent sales engine
• Designing and implementing rigorous sales process; building mechanisms to enable and enforce policies
• Building a set of KPIs and dashboards to drive insightful actions
• Building, managing and scaling the organization (balance pulling daily levers for efficiency and immediate growth vs. long term requirements for scale)
• Revenue and capacity planning
• Influencing, educating and aligning business systems to the needs of the company
• Define monthly/quarterly objectives to drive the teams to hit key operational milestones to increase productivity, acquisition and activation; make recommendations and drive actions based on strategic objectives, forecast or performance metrics (levers).
• Identify reporting issues, gaps in processes, and drive timely resolution
• Build and standardize business reporting for strategic analysis and internal business reviews
• Proactively identify and eliminate sales process bottlenecks and inconsistency; own and drive Salesforce administration and project prioritization with all stakeholders
• Prepare ad hoc analysis & participate on projects as needed
• Develop relationships and processes with sales, partner, finance, people & talent, sales operations, and other stakeholders to identify and address reporting issues.
• Assist Sales Managers in all aspects of evaluating their teams’ performance.
• Effectively coach, develop and lead the Sales Operations Team

A little more about you:

• 10 to 12 years of experience in a Sales, Sales Operations and program management role. At least 6 years of managing a team.
• Experience working within a high-growth, technology company
• Proven success as a sales operations leader in a high-growth SAAS environment; track record in driving changes and eliminating hurdles by working cross-functionally with Marketing, People & Talent, Finance and other departments.
• Highly analytical with the ability to extract key business insights through data analysis.
• Proven Salesforce subject matter expert with experience building dashboards and reports, optimizing SFDC process, training team members, etc.
• Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results.
• Strong written and verbal communication skills.
• Able to operate successfully in a lean, fast-paced organization, and to create a vision and organization that can scale quickly.
• Highly organized, have multi-tasking skills, and efficient in ambiguous situations.
• Ability to define, refine and implement processes, procedures and guidelines.