Relationship Manager, SMB

Job Description

Communication has changed for people. It’s changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 30,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, and so much more.

What's the opportunity? 🤔

Join us as a key member of the Account Management team and employ your innovative ideas to grow our existing business. At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. You have the opportunity to set the new standard in sales by building and maintaining strong relationships with customers, while constantly seeking out new opportunities for growth and guaranteeing client retention.

We’re also a community that believes in development and promotion from within. As a rapidly expanding business, there will continue to be opportunities for progression.

What will I be doing? 🚀

• Strategically grow Intercom’s footprint across different teams, departments, and organizations within your book of accounts
• Evangelize our product by spearheading the growth and adoption of Intercom
• Build account plans for all of your customers and engage appropriate internal resources like Customer Success Managers, Sales Support Engineers, and Product Managers to deliver on those account plans
• Use innovative outreach strategies and data to engage customers with targeted messaging
• Manage the full sales cycle and deliver a consultative sales experience
• Maintain up-to- date knowledge of our product and processes
• Create your own demonstrations, tailored to your client needs
• Provide timely and accurate forecasts by actively managing your pipeline of opportunities
• Track and report key metrics related to revenue, customer retention, and Intercom product usage
• Gather customer feedback and work cross-functionally to inform product strategy and roadmap
• Collaborate with other Intercom teams: product, marketing, operations, and support to find innovative approaches to relationship management
• Engage in team development and mentoring

What skills do I need? 📖

• 3+ years closing B2B sales experience
• SaaS experience - a minimum of 2 years in a closing tech role (AE or AM)
• Proven track record of hitting or exceeding quota
• Exceptional written and verbal communication and negotiation skills
• Passion for driving customer success in a startup environment with companies of all sizes
• Strong time management
• Growth mindset, intellectually curious and ambitious
• Ability to collaborate internally and externally to drive outcomes
• Self-starting, optimistic and resilient

Bonus skills and Attributes 🙌

• Ideally, you’ll have a proven track record of growing revenue in a book of business
• Ideally, you’ll have 1+ years outbound prospecting experience

Benefits 😍

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and equity in a fast-growing start-up
• Catered lunch every weekday, plus a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Flexible holidays so you can take time off when you need it
• Healthcare stipend towards private health insurance for you and your partner/spouse
• Commuting is a breeze with our generous public transport allowance
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.