Job Description

Description

Since launching in 2010, WP Engine has become the world’s leading WordPress Digital Experience Platform (DXP), now with over 100,000 customers in 140 countries. We’re proud of the technology and service we offer our customers that move their businesses forward faster. At WP Engine, we strive to do the best work of our careers, and feel empowered to do what is right for our customers. We love investing in employee success and uncovering opportunities for you, the best, to get better. 99 percent of employees believe you’re made to feel welcome at WP Engine. Be you. Be here.

What's cool about this job.

Incredible opportunity to join our fast-growing team in Limerick, Ireland. Our Order-to-Cash “O2C” Operations Associate is a key contact point with our customers, using problem solving and customer service skills to respond to billing and collections questions. This role is housed within our Accounting Operations team and offers the possibility of mobility within the company. Prior billing experience is not required but is strongly preferred. We are looking for someone who is hungry to learn and make an impact from day one.

The day to day.

• Following multi-step processes to resolve billing and collections issues, owning the process from start to finish to ensure accurate execution of customer account activities (credits, debits, refunds, cancellations, etc.)
• Working closely with the technical support team and other teams to quickly and efficiently solve customer billing and collections needs while meeting SLA and customer satisfaction goals
• Regular collaboration with other O2C team members, as well as Accounting and R&D teams on resolving issues
• Balancing customer requests with a desire to do the right thing for both the customer and WP Engine
• Clearly and thoroughly communicating with customers via email and chat to diagnose, explain, and correct complex billing issues
• Understanding key company metrics and seeking out long-term solutions to trending requests that improve the customer experience and WP Engine’s processes
• Being thoroughly familiar with Aging Reports and comfortable addressing both small value and very high value, VIP customers to arrange for timely payments in accordance with WP Engine’s Collections Process.

Your skills and expertise.

• Effective and articulate verbal and written communication skills
• Ability to multi-task and thrive in our fast-paced work environment
• Constant learner
• Ambitious and forward-thinking
• Self-activating
• Problem solver
• Experience working well in a team environment
• Extremely proficient with technology

The perks and benefits:

• Be yourself! Casual Dress code.
• Giving back! Company volunteer/fundraising activities.
• Free lunches, snacks & drinks,
• Market Competitive Compensation.
• Stock Options (Every employee is an owner in the company)
• VHI Healthcare & Dental
• Pension

At WP Engine, we strive to have the broadest possible view of diversity, going beyond visible differences to include the background, experiences, skills, and perspectives that make each person unique. WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other basis protected by federal, state, or local law. ​

To find out more information about WP Engine, please visit our Careers Page at wpengine.careers !