Senior Client Support Specialist

Job Description

Senior Client Support Specialist
Jacksonville, FL
Job Summary
Paycor is a key player in the HCM software as a service market. We build, sell, and service our own proprietary payroll, time, and HR platform. The heart of our mission is to Take Care of the Client First and to Take Care of Each Other so that we can provide an equally rewarding client AND employee experience. At Paycor, we firmly believe in the continuous improvement of our infrastructure, processes, and workflows to ensure we are successfully exceeding our clients’ expectations. We’re currently seeking consultative, business-minded Client Service Support professionals to actively guide our clients in using our software to make their businesses better through more effective back-office operations like payroll, time-keeping, and HR administration. Other requirements include demonstrated success with establishing and maintaining positive working relationships with clients and peers. Additionally, candidates must possess a passion for providing world-class service, experience in software support, and have ability to learn new systems and/or enhanced functionality within an existing system. Well rounded applicants will be detail-oriented, analytical problem solvers, with a pension for working quickly and accurately. The success of our Client Support associates is measured by their ability to proactively generate and support pragmatic solutions that meet client requirements and Paycor’s high quality standards. Paycor offers a rewarding employment environment; one where we work and play equally hard. If you’re interested in being a part of a winning team with people who have a similar passion for servicing clients this is the right opportunity for you. Essential Duties and Responsibilities

• Proactively manage payroll updates and maintenance of an assigned client base using Paycor’s proprietary software
• Act as a trusted payroll advisor to clients to recommend changes in products, services, and policies by uncovering payroll needs and evaluating product configuration; educate and counsel them on payroll best practices
• With periodic on-site visits and telephone conversations , trouble shoot, research and provide equitable solutions to clients’ needs related to maintenance and customized configurations of payroll software
• Provide assistance and support to clients for incoming payroll queries and issues related to Paycor’s software applications
• Assist in writing reports and consult with clients on the technical requirements for API connections and other integration solutions including, but not limited to, data imports, PSO, etc.
• Regularly train new business contacts on Paycor processes and software
• Collaborate with HR and Time & Attendance teammates to meet changing clients’ needs through effective communication and regular meeting attendance
• Manage the daily payroll posting process for assigned clients
• Attain and maintain advanced knowledge of current payroll practices and issues
• Maintain working knowledge of complex retirement and benefit plans, as well as federal, state and local rules for various payroll and benefit related deductions
• Document client communications and interactions in appropriate client relationship systems
• Promote Paycor’s full products and services packages; facilitate lead generation back to Paycor’s Inside Sales team as appropriate
• Other duties as assigned

Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.

• Bachelor's degree in Business or Accounting preferred or equivalent experience required.
• Familiarity with HCM software, including the ability to troubleshoot software s configurations
• Ability to effectively solve problems by balancing detailed questions with creative solutions
• Proven strong customer service and relationship building skills required
• Project management experience and proven multi-tasking ability
• Ability to interface with multiple departments, multi-task, think on your feet and work independently
• Effective organizational skills proven in a fast-paced, service-oriented position
• Strong interpersonal and verbal communication skills
• Prior payroll or finance/accounting experience preferred
• Excellent understanding of Operating Systems and MS Office products
• Prior experience in training environment; utilizing on-line tools such as GoTo Meeting preferred

Join our team to make a difference in people’s lives, every day. We empower our clients to spend less time on administrative tasks and more time developing their teams. We rally around our colleagues and succeed together. And we support and give back to our communities. Together, we can make a difference.