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Renewals Manager

HubSpot

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Job Details

Location: Singapore Posted: Nov 07, 2019

Job Description

HubSpot is looking for a customer-centric Renewal Manager to help manage our global customer base. By working closely with customers and internal partners, you will be a key part of a high-energy, fast-growing company that is committed to customer success.

What are the responsibilities of a Renewal Manager?

  • Overseeing all assigned contract renewals, which includes working directly with customers and internal partners to ensure timely and accurate execution
  • Creating, updating and innovating new functional processes, playbooks and supporting materials
  • Enlisting the efforts of sales reps, customer success managers, and senior management when necessary to accelerate the contract renewal process and ensure customer happiness
  • Owning SAAS contract processes including usage upgrades and related renewals.
  • Working with customer success managers and customers on difficult situations with an eye for problem solving
  • Establishing and maintaining effective, cooperative working relationships with customers
  • Communicating effectively with Order Management & Finance regarding customer accounts
  • Leading discussions around forecasting and pipeline status with internal partners

What are the requirements for becoming a Renewal Manager?

  • Fluent in English
  • Experience working directly with customers
  • Familiar with contracts, terms of service, SAAS financial and usage metrics
  • Strong communication skills, particularly in driving effective phone conversations
Who exceeds in this role? Top performing Renewal Account Managers are typically:
  • Organized self-starters with a knack for problem-solving
  • Able to work independently and transparently with their team
  • Excited by a fast-paced, high-growth environment
  • Able to prioritize and manage multiple responsibilities simultaneously

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. HubSpot is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Recruiting Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.

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