Technical Consultant 2

Job Description

Overview

The Technical Consultant is responsible for designing and implementing Enterprise Content Management (ECM) and software solutions for customers.

Responsibilities

• Conduct onsite discovery meetings with key customer stakeholders to determine functional requirements for the implementation of their software solution
• Generate a written report documenting requirements for building the process solution, with oversight from other team members
• Present documentation on solution requirements to key customer stakeholders for validation and approval
• Design solution using a set of software modules, applying solid technical knowledge
• Implement solution based on the documented requirements; implementation could involve installing new, upgrading existing, or a consulting assessment of ECM and other software
• Conduct on-site training of customer users and of customer appointed software system administrators
• Support customer testing initiatives; troubleshoot and resolve operational issues
• Migrate solution into production environment; support customer throughout

Qualifications

• Bachelor’s degree in related field, such as Management Information Systems or Computer Science
• Experience working with and configuring Windows OS
• Experience with configuring and designing OnBase software
• OnBase Certified Installer (OCI) certification
• Good collaboration skills, applied successfully within team as well as with other areas
• Speak or write with ease, clarity and impact, using a communication style appropriate to the subject and the audience
• Able to thrive in a fast paced, deadline driven environment
• Self-motivated with the ability to complete projects in a timely manner
• Up to 50% travel time required
• Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job