Jobs /

Technical Support Analyst 1, Non-Healthcare

Hyland

Apply Now

Job Details

Location: 18103, West 106th Street, Corporate Ridge, Olathe, Johnson County, Kansas, 66061, United States of America Posted: Nov 10, 2019

Job Description

Overview

The Technical Support Analyst 1, is responsible for responding to and resolving customer requests for assistance with technical issues related to their solution.

Responsibilities

  • Monitor and pickup support tickets from customers requesting assistance via internal company system
  • Troubleshoot and resolve issues utilizing company systems, utilities and support processes with assistance and direct oversight from team members; learn best practices for problem resolution
  • Troubleshoot and resolve issues utilizing company systems, utilities and support processes with assistance and direct oversight from team members; learn best practices for problem resolution
  • Be accountable for customer requests; maintain ownership of request and follow through consistently with resolution
  • Provide regular and frequent communication to customer; ensure customer is fully advised as to the progress or delay to the resolution of their issue
  • Compose internal documentation that fully reflects all activity related to resolution of support request
  • Compose Software Change Requests (SCR) based on customer issues or enhancement requests and submit to responsible team for correction

Qualifications

  • Associate's Degree in Business or a related field or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
  • Experience in a customer service environment preferred
  • Able to thrive in a fast paced environment
  • Speak or write with ease, clarity and impact, using a communication style appropriate to the subject and the audience
  • Good critical thinking and problem solving skills
  • Good prioritization and time management skills
  • Good collaboration skills, applied successfully within a team as well as other areas
  • Up to 10% travel required

About Hyland

Hyland provides information management software to organizations across the globe.

View Website

Get More Interviews for This and Many Other Jobs

Huntr helps you instantly craft tailored resumes and cover letters, fill out application forms with a single click, effortlessly keep your job hunt organized, and much more.

Sign Up for Free