Technical Writer - Product

Job Description

Podium is an Interaction Management platform that makes it simple for local businesses to conveniently connect with leads, customers, and their team. Our work streamlining this process for local business has awarded us recognition on top industry lists, such as Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000 (#13), and Fast Company’s World’s Most Innovative Companies — in the last year alone. For more about our product, watch this video. Podium has a positive, diverse, and supportive culture - we look for people who are curious, innovative, and work to be a little better every single day. In our work together we embody our values to be a founder, murder drama and enjoy the ride.
As a Technical Writer at Podium, you will understand our business goals and user needs, then help plan, develop and deliver clear, relevant content to bring the two together. As part of the design team, you will work closely with product designers and researchers to create simple, educational, and intuitive experiences for our customers and their customersWhat You Will Do:

• Partner with the product and design teams to create content that is of the highest quality in terms of accuracy and readability.
• Build and manage vision for product voice and tone across a product. Document your strategies with guidelines, and establish best practices and strategy principles.
• Write copy for products designed for a wide range of consumers.
• Define the content strategy for a given product and write clear and concise content across multiple touch points (including product names, labels and navigational elements, emails, tutorials, marketing pages, and notifications).
• Understanding of user experience principles and interaction design.
• Develop content frameworks, product narratives, and other deliverables that explain your recommendations and help people understand content decisions.
  

What You Should Have:

• 3+ years of relevant writing/editing experience
• Excellent writing, editing, and communication skills
• Solid understanding of user experience design principles and interaction patterns
• A portfolio of writing samples that demonstrate different types of content (e.g., long form, UX writing, email, documentation, etc).

What We Hope You Have:

• Experience writing content for web/mobile products and developing style guides preferred.
• Experience working as a member of a multi-disciplinary product development team. Such as designers, researchers, product managers, engineers, and data scientists.
• Ability to write for a range of voices and styles.

Benefits:

• Work in this building in Lehi, UT
• Multiple catered meals each week and a stocked kitchen
• 401k with a competitive matching contribution plan
• Unlimited vacation (yes, we want you to have a work-life balance)
• Great medical, dental, vision benefits
• A stellar onsite gym with local professional coaches, morning and night classes offered
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Swag
  

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.