Technical Support Engineer II

Job Description

Technical Support Engineer II

Job Description:

Rocket Software is a leading global developer of software products that help corporations, government agencies and other organizations reach their technology and business goals. 1,400 Rocketeers on five continents are focused on building and delivering solutions for more than 15,000 customers and partners – and five million end users. Now entering its 27 ^th year, Rocket Software is a vibrant and growing company. Rocket Software is currently seeking qualified candidates for the position of Technical Support Engineer for our Application Lifecycle Product customers.

The Technical Support Engineer (TSE) will be part of a team of support engineers as part of a fast-paced support organization with the primary mission to provide world class support to Rocket’s customers and partners. The successful candidate will have a good understanding of (JDBC) Java Database Connectivity or (ODBC) Open Database Connectivity, IBM’s Linux/Unix/Windows (LUW) and IBM DB2 environment and concepts. He/She will work with customers directly and take ownership of the problem record from receipt to closure. They should have excellent critical thinking skills – to understand, investigate/recreate the problem and explain the solution to the customer in a timely and concise manner. Our TSE’s should be able to work independently yet know when to leverage the lab to troubleshoot complex problems. The ability to setup test environments to recreate customer situations is a definite plus. They should provide feedback from the customer to the lab about the product to better it and participate in a continuous improvement process. They should have excellent verbal and written skills to aid in writing tech docs and knowledge base articles.

Required Skills:

• C, or, Java programming experience.
• Shell, or, Perl scripting experience.
• Knowledge of IBM’s LUW system environment.
• Knowledge of (ODBC) Open Database Connectivity or (JDBC) Java Database Connectivity.
• OR
• Db2 on z/OS (Server side) skills
• Troubleshooting skills at the application level.
• Experience of Communicating with Customers.
• RDDMS administration and skills.
• Java and other language skills.
• Networking and Transmission Control Protocol/Internal Protocol (TCP/IP).
• Exposure to Open Source technologies.
• Any other spoken /written language skills other than English is a plus.
• Support
• Log in
• Connect
• Green Screen

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Technical Support Engineer II

Job Description:

Rocket Software is a leading global developer of software products that help corporations, government agencies and other organizations reach their technology and business goals. 1,400 Rocketeers on five continents are focused on building and delivering solutions for more than 15,000 customers and partners – and five million end users. Now entering its 27 ^th year, Rocket Software is a vibrant and growing company. Rocket Software is currently seeking qualified candidates for the position of Technical Support Engineer for our Application Lifecycle Product customers.

The Technical Support Engineer (TSE) will be part of a team of support engineers as part of a fast-paced support organization with the primary mission to provide world class support to Rocket’s customers and partners. The successful candidate will have a good understanding of (JDBC) Java Database Connectivity or (ODBC) Open Database Connectivity, IBM’s Linux/Unix/Windows (LUW) and IBM DB2 environment and concepts. He/She will work with customers directly and take ownership of the problem record from receipt to closure. They should have excellent critical thinking skills – to understand, investigate/recreate the problem and explain the solution to the customer in a timely and concise manner. Our TSE’s should be able to work independently yet know when to leverage the lab to troubleshoot complex problems. The ability to setup test environments to recreate customer situations is a definite plus. They should provide feedback from the customer to the lab about the product to better it and participate in a continuous improvement process. They should have excellent verbal and written skills to aid in writing tech docs and knowledge base articles.

Required Skills:

• C, or, Java programming experience.
• Shell, or, Perl scripting experience.
• Knowledge of IBM’s LUW system environment.
• Knowledge of (ODBC) Open Database Connectivity or (JDBC) Java Database Connectivity.
• OR
• Db2 on z/OS (Server side) skills
• Troubleshooting skills at the application level.
• Experience of Communicating with Customers.
• RDDMS administration and skills.
• Java and other language skills.
• Networking and Transmission Control Protocol/Internal Protocol (TCP/IP).
• Exposure to Open Source technologies.
• Any other spoken /written language skills other than English is a plus.
• Support
• Log in
• Connect
• Green Screen

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.