OEM Proj Dev Manager

Job Description

Job Description Job ID: X-R001168
About Us
Headquartered in Grand Rapids, Michigan, X-Rite is a global company with locations around the world. Experts in blending the art and science of color, we focus on providing complete end-to-end color management solutions for our clients in every industry where color matters.
Description

Functions

Support all OEM Account Managers and Customers with pre-Design Win; post-Design Win; and Post-sales technical support for all company products and services WW (including for OEM Pantone licensing)

• Consult with customers using Web Conference, Face to Face meetings, phone, conference call and e-mail) about needs; formulate solutions that can be delivered by R&D and operations

o Identify new opportunities

o development of new products

o modification of HW, SW or FW elements

o use of existing products

• Oversee and manage customer communications through joint X-Rite/Customer development and integration and qualification efforts

• Explain integration requirements to customers and product/customization approaches to X-Rite R&D and for some standard solutions with X-Rite Product Management

• Review, edit, write Interface Control Documents (mechanical, electrical, logical)

• Write technical sections of contracts (Statements of Work) with review and input from relevant R&D and commercial teams including

o Background and problem statement

o Definition of major items of work

o Milestones and Deliverables

o Schedules for deliverables including dependencies

o NRE charges

• Open and advocate for customer through LBC/APD process

• Write and/or edit customer facing technical Applications Notes and White Papers as needed for specific products and/or customers

• Write and/or edit and maintain customer facing sales materials in the form of PowerPoints, Product Information Sheets

Receive and process enquiries about SDK use and function, SDK bug reports and device behavior

• True OEM customers

• Value added resellers (OEM accounts)

• VARs & Dealers (channel accounts)

• End users (mostly for industrial products)

Answer questions directly, collect additional information from customer, log query for response tracking and action items, contact 2^nd level support in X-Rite R&D

• Maintain 2^nd level support contact matrix

Open and track Kanban cards for items that require R&D effort to resolve

Manage customer facing tools and revisions for software deliveries to OEM customers

Handle escalations from OEM customers and resolve issues related to supply and quality including

• Change notice

• Quality failures/defects

• Supply and logistics

• Questions about performance

for Hardware and Software products and services. Edit and/or prepare Root Cause and Corrective Action documents as required by OEM Engineering and QC departments

Maintain mechanisms for deliveries of pre-release and release versions of software (SDKs, Applications, Tools) and file exchange with OEM customers.

Job Requirements
Qualifications

Skills, Experience. Education

Excellent communications skills: verbal and written

• Direct and concise

• Cross cultural and cross language

• To audience with varied technical skill-set and context

Ability to listen

BS in Engineering or a Hard Science

Problem solving

Critical thinking

Ability to reduce seemingly complex cases to their simple essence

Systems Engineering

Knowledge, at high level and first principles, of processes and architecture of:

• Software

• Electrical Engineering

• Mechanical Engineering

• Color Science

• Optics

• Manufacturing and operations

Able to influence work across functions without direct control of resources

Project and/or Product management experience is a plus

Fact based decision maker with ability to use good judgment when information is not complete

Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years. At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team. Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.