Senior System Administrator

Job Description

About SugarCRM, Inc.

SugarCRM is a customer experience leader enabling businesses to create profitable customer relationships by delivering highly relevant, personalized experiences throughout the customer journey. We empower companies to strengthen existing customer relationships, create new ones through actionable insights and intelligent automation and better understand the customer at every stage of the journey. This enables businesses to accelerate demand generation, grow revenue, deliver superior customer care and increase loyalty. Our easy-to-use, intuitive platform makes customer experience easy and accessible for everyone, allowing marketing, sales and services professionals to focus on high-impact, value-adding activities that create customers for life.

Where do you fit?

You will be responsible for the provisioning, installation/configuration, operation and maintenance of systems hardware and software for the infrastructure. You will participate in technical research and development to enable continuing innovation within the infrastructure; ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff and business partners.

Cross functional activities include defining needs, benefits, and technical strategy; research & development within the project life cycle; technical analysis and design; and support of cross functional technical staff across the Enterprise in executing, testing and rolling-out the solutions. Participation on cross-functional projects is focused on smoothing the transition of projects from development staff to production staff by performing operations activities within the project life cycle.

You will thrive on the challenges of working in an emerging Enterprise, in a dynamic and evolving team. We are looking for a team player with a good sense of humor, a passion about what they do and a drive to succeed. You will own what they do, but will also be required to help cross train the team. We are passionate in our pursuits; you will be too!

Company is predominately Mac at this point, and knowledge of is required.

Impact you will make in the role:

• Support for company-wide infrastructure systems and services. Including but not limited to Exchange, AD, fileserver/storage, firewalls & switches.
• Manage the corporate VMware environment, including sever hardware, storage, configuration, licensing, monitoring, capacity, & performance management.
• Some scripting & automation.
• Manage production systems including backups, performance tuning, fault resolution, capacity planning, & root cause analysis across multiple sites, platforms & operating systems.
• Improve the efficiency, ease of management, & performance of the existing infrastructure through discovery, evaluation & testing, and comparing against industry best practices.
• Provide recommendations, coordinate, & execute well-planned improvements.
• Respond to security vulnerabilities in a timely manner.
• Ensure documentation is always up to date, & champion change management.
• Effectively manage time & priorities. Deliver projects on schedule & communicate issues with teammates proactively.
• Occasionally handle tier-2-3 escalated Help Desk tickets.
• Coordinate & execute after-hours maintenance activities. Participate in an on-call rotation.

Expertise you will bring in:

• BS degree in Computer Science, Business, Engineering or equivalent experience
• Advanced degree highly desirable
• MCSE & VCP certifications a plus
• 15+ years of relevant industry experience supporting multinational corporations, multiple locations, heterogeneous environments (Windows, Linux, iOS, etc.), etc.
• 7+ years experience with multiple M&A transactions
• 7+ years experience architecting, building, managing, maintaining, upgrading VMware environments.
• 10+ years experience and demonstrated expert level knowledge of O365 including EMS solutions (mail, SharePoint, Teams, Compliance Center, Azure, InTune, etc.).
• 7+ years experience supporting a software engineering environment, preferably SaaS
• Experience working in a SOC 2 controlled/certified environment
• O365- Expert level knowledge across all aspects of O365 including EMS
• Active Directory- Expert level knowledge
• Okta (SSO and MFA)- Expert level knowledge
• VMWare- Expert level knowledge
• Slack- Advanced knowledge
• Proofpoint- Advanced knowledge
• Alien Vault- Advanced knowledge
• Carbon Black EPP (or equivalent)- Expert level knowledge
• Ring Central (or equivalent)- Advanced knowledge
• KACE- Advanced knowledge
• JIRA- Knowledge
• Palo Alto (firewalls, Panorama, Global Protect)- Advanced knowledge
• Juniper- Prior experience desirable
• Veeam- Highly desirable
• Cohesity- Highly desirable
• Experience with SOX
• Experience supporting 750+ users across multiple locations/OS/platforms
• Experience supporting Mac users across all functions of a business
• Knowledge of integrating Linux & OS X with Microsoft environments
• Experience with Jamf (imaging)
• Experience with KACE (imaging, asset management, etc.)
• Demonstrated knowledge of automation tools & scripting, including PowerShell, Ansible, etc.
• Strong interpersonal & communications skills. The person in this position must be able to integrate & communicate clearly & easily with other team members, as well as with end-users at all levels.

Location: Denver, CO

We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

• Competitive salaries
• Excellent medical, dental and vision coverage for you and your family, along with other benefit plans like 401(k) match
• Unlimited Paid Time Off
• Wellness Reimbursement Program
• Onsite Programs, depending on location, such as Dry Cleaning, Car Washes, Massage, Yoga, and more
• Career & Personal Development Program – multi-platform
• Regular social events
• Ownership is the greatest self-identity at SugarCRM - you are making an impact now
• We are a merit-based company - many opportunities to learn, excel and grow your career

Note to Recruiters and Placement Agencies: SugarCRM does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any SugarCRM employee. SugarCRM will not pay fees to any third-party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of SugarCRM and will be processed accordingly.