Technical Account Manager - APAC

Job Description

<intent> isn’t your usual company. Our work is powered by the premise that every person at <intent> is unique, possessing a distinct set of skills, personality, and passions. We embrace our collective talents to tackle technical challenges, refine our successfully disruptive business ideas, and co-create one of the most human and inspiring work cultures out there. We are a team of collaborators, valuing and rewarding shared success over individual heroics.

We are looking for a Technical Account Manager with a track record in B2B technical support and partnerships. At <intent> we have some of the leading brands in online commerce who trust us to deliver the best experiences for their consumers. Our ideal candidate is a fiercely motivated technical support lead who demonstrates exceptional drive and good commercial acumen. This is a high-impact role in a fast growing business and an exciting opportunity for someone passionate about developing a presence in a new region. This position is located in Kuala Lumpur.

What You Will Do:

• Learn and maintain an understanding of <intent>’s platform from a technical and business perspective
• Crisply communicate to internal and external stakeholders in order to help drive successful partner onboarding experiences and guide product enhancements.
• Participate in partner calls and meetings, providing technical expertise and guidance to potential and existing partners
• Understand partners’ media and strategic needs and ensure they are met and prioritized accordingly
• Support integration projects and partner launches.
• Proactively look for opportunities to increase the scope of relationships from initial implementation and sell them to our partners
• Ensure accurate configuration of campaigns within <intent>’s ad server management tools.
• Provide first line partner support and issue troubleshooting.
• Coordinate with team members to efficiently identify, report and resolve product issues
• Develop strong, multi-dimensional relationships with our e-commerce travel partners
• Manage the day-to-day tasks on launches, tests, and general support, acting as our partner guru, project manager, key point of contact, and the face of <intent> to these major partners

About You:

We’re looking for someone who:

• Is a keen technologist with strong problem-solving skills and attention to detail
• Is passionate about building strong client relationships,, and is driven to find solutions that work well for both the partner and <intent>
• Has excellent written and verbal communication skills
• Is organized, methodical and accurate
• Has a good level of technical proficiency across a range of platforms
• Is intensely curious, creative, & collaborative
• Is able to work both as part of a team and individually to achieve goals

Qualifications & Key Requirements:

• 4+ years of technical account management, technical customer service, ad operations, partnerships management, client services support or similar experience
• Has a good level of technical proficiency across a range of platforms
• Familiarity with modern browser technologies (HTML, JavaScript, CSS, cookies)
• Ability to quickly understand varied business objectives and translate these into a technical solution
• Computer Science, Communications, Business or related degree, or relevant experience
• Understanding of the digital media / online advertising landscape is strongly desired
• E-Commerce or online travel experience with significant exposure to online performance media
• Outstanding relationship and interpersonal skills and a natural inclination towards relationship building
• High energy, hungry and enthusiastic team player with the ability to work well both autonomously and within a group environment
• Stellar written and spoken communications; can easily simplify complex topics into clear and impactful presentations
• Comfort structuring and driving analysis to identify and pitch growth opportunities
• Passion for working in an early-stage environment and to build a business

About Us:

<intent> is the data science company for the world’s leading online commerce and travel brands. Our Predictive Intelligence Platform uses patented technology to predict user behavior in real-time and identify the future value of every user. Over 450 innovative brands from more than 40 countries trust Intent’s real-time predictions to deliver personalized user experiences that maximize utility and ROI.

Our team is over 100 people and our offices span globally. We’re headquartered in NYC with locations in London, Kuala Lumpur, and Sao Paulo.

Every day, we’re inspired by two pursuits. First, we’re building novel products that are upending e-commerce. Second, we’re building the company we’ve always wanted to work for — one that’s open, human and collaborative, where very smart people come together to share ideas and get things done. We’re included on Built in NYC's Best Places to Work list and have been on Crain’s 100 Best Places to Work in NYC list for seven years running.

Love Your Job:

Our employees enjoy coming to work, and we let them know they're valued.

Our vibrant team accomplishes a lot every day, but we insist upon work/life balance so things never become stale. We don’t take ourselves too seriously, but we take our work very seriously.

We believe that in order for our employees to perform their best, they need access to strategic decisions, and so our flat structure and open communication invite innovation from all levels — ideas flow freely.

So what are you waiting for? Apply with your resume in just a few clicks!

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