Product Designer, Customers

Job Description

OVERVIEW

DESIGN AT INSTACART

Every year, people across the world spend nearly one trillion dollars on groceries. It’s an industry that’s been around for centuries. Food itself, however, has been a constant in people’s lives since the beginning of time. Yes, sustenance is essential, but it’s also much more than that. Food can be a part of a daily ritual or a special moment that resonates with people on a meaningful and emotional level. It can be a much-needed break in a long day, a taste that brings back memories, a creative experiment, a shared meal with loved ones, or even comfort during a hard time. Whether it’s a special occasion or an everyday occurrence, it should always be easy for people to get the ingredients they need.
The Instacart Design Team is dedicated to making grocery shopping effortless for everyone and finding solutions to large-scale challenges that will forever change the way people feed themselves and their loved ones.

ABOUT THE JOB

THE CUSTOMER TEAM

The Instacart Customer team is responsible for the Instacart apps ( iOS , Android ) and website . We’re reimagining and designing the future of grocery shopping across the entire customer journey (from signup to checkout to delivery) to build a world-class service that transforms an industry. Joining the team means you’ll work closely with designers, researchers, engineers and other cross-functional partners to solve real-world problems for everyday people. You'll be part of the team responsible for crafting simple and beautiful experiences for millions of users.

THE STOREFRONT TEAM

Today, the shopping experience on Instacart is great if you know what items you’re looking for. However, we know that isn't the only way people shop or how it works in the real world. People often shop with a list, but they also use the store itself—browsing departments, exploring aisle end caps, seeing what’s on sale—to do build the majority of their cart. We're looking for a product designer to help us leverage everything we know about a customer (previous buying history, current cart, etc.) as well as new information we can uniquely collect (dietary preferences, allergies, etc.) to make it simple for people to find exactly what items they need and also discover new ones.

THE BUY TEAM

The Buy team is responsible for the core of our commerce engine. We ensure that customers can build their cart, seamlessly checkout, and manage their order until it’s delivered to their door or picked up from the store. Throughout this process the team protects against fraud, ensures customers are charged the right amount, and facilitates communication between the shopper and customer, optimizing for successful orders and happy customers who come back again and again.

THE EMERGING PRODUCTS TEAM

The Emerging Products team leads new initiatives that are tasked with exploring new business models and potential growth categories. We strive to prove viability of new product experiences across the entire company before handing off to core-functional teams. We're looking for a product designer to help offer new benefits for customers and unlock new opportunities for partners.

ABOUT YOU

• Minimum 4 years of experience as a product designer/UX designer in a relevant industry
• Fluency in the latest product design trends, tools and technology across platforms, mobile focused
• You love the fast-paced startup environment
• You are curious, have a strong sense of ownership, and are willing to go above and beyond
• You care about amazing consumer products and the people that use them
• You can drive the design process end to end and crave feedback to help you produce your best work
• You are detail-oriented while being able to see the big picture
• You make a great thought partner with cross-functional teams
• You are an excellent storyteller and communicator
• You exude a can-do attitude and enthusiasm
• You are self-aware and humble
• Strong portfolio showcasing problem solving and visual design skills, strong prototyping a huge plus

ABOUT INSTACART
Founded in 2012, Instacart is the leader in North American online groceries and one of the fastest-growing companies in e-commerce. Our same-day delivery and pickup services bring everyday essentials and fresh groceries to consumers in the U.S. and Canada in as fast as an hour. We have partnered with more than 300 beloved national, regional and local retailers to deliver from more than 20,000 stores across more than 5,500 cities in North America.
We believe that great people are the ingredients for success. We like to think that we’re like a potluck—everyone brings something new, different, and flavorful to the table. We believe that just as meals are best shared together, success is best shared together. Our mix of thoughtful, inventive and neighborly employees work together to deliver our common goal: To make grocery shopping effortless for everyone. If this resonates with you, then Instacart just might be the place for you. Welcome home.
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Instacart is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression , sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.