Product Designer, Shoppers

Job Description

OVERVIEW

DESIGN AT INSTACART

Every year, people across the world spend nearly one trillion dollars on groceries. It’s an industry that’s been around for centuries. Food itself, however, has been a constant in people’s lives since the beginning of time. Yes, sustenance is essential, but it’s also much more than that. Food can be a part of a daily ritual or a special moment that resonates with people on a meaningful and emotional level. It can be a much-needed break in a long day, a taste that brings back memories, a creative experiment, a shared meal with loved ones, or even comfort during a hard time. Whether it’s a special occasion or an everyday occurrence, it should always be easy for people to get the ingredients they need.
The Instacart Design Team is dedicated to making grocery shopping effortless for everyone and finding solutions to large-scale challenges that will forever change the way people feed themselves and their loved ones.

ABOUT THE JOB

At Instacart, the shopper design team is driven by the mission of building the world’s best experience for shoppers. Every day, we are excited to come work on some of the biggest challenges, like helping shoppers discover the right opportunities, serve their customers better, and grow through learning & resources so we build a long-term partnership. It’s our job as designers on this team to build a platform that helps shoppers earn while providing excellent service to customers.

THE EARNINGS TEAM We're looking for a creative and thoughtful designer to join the Shopper Earnings team, which is responsible for building solutions that help shoppers earn in a dependable and flexible way. Instacart shoppers are responsible for fulfilling a variety of customer orders. You'll help make sure shoppers understand how and when they get paid regardless of the order type. You'll also help build the shopper promotions experience, enabling shoppers to meet our customer demand at the busiest times and places.

THE IN-STORE TEAM We're looking for a creative and thoughtful designer to join our In-Store Shopping team, which is responsible for helping shoppers fulfill orders more efficiently. A grocery store can carry as many as 50,000 products in its inventory at any given time, much of which changes not only day by day, but minute by minute. Shoppers are on the ground in stores, carefully choosing customers' requested items or making quality replacements that align to what the customer is looking for.

THE SHOPPER GROWTH TEAM We’re looking for a creative and thoughtful designer to join the Shopper Growth team, which is responsible for attracting, onboarding, and engaging with shoppers on the Instacart platform. This team helps set shoppers up for success by making sure we help them get from sign up to their first order as efficiently as possible.

THE SHOPPER TOOLS TEAM We’re looking for a creative and thoughtful designer to join the Shopper Tools team, which is responsible for helping Instacart scale as our platform grows. You will be building seamless and well-designed tools for our local, remote and international operations teams that ensure all orders get delivered on time, shoppers always have the information they need to do their job well, and our community & platform stay safe from fraud.

ABOUT YOU

• Minimum 4-5 years of experience as a product/UX designer in a relevant industry
• Fluency in the latest product design trend, tools and technology cross platform
• You love fast-paced startup environment
• You are curious, and willing to go above and beyond the job description
• You are a generalist who can drive the design process end to end
• You are detail-oriented while being able to see the big picture
• You make a great thought partner with the cross-functional teams
• You are an excellent storyteller and communicator
• You exude can-do attitude and enthusiasm
• You are self-aware and humble
• Strong portfolio showcasing the problem solving skill and high design caliber; you MUST provide a link to your portfolio (and password if applicable) to be considered for this role

ABOUT INSTACART
Founded in 2012, Instacart is the leader in North American online groceries and one of the fastest-growing companies in e-commerce. Our same-day delivery and pickup services bring everyday essentials and fresh groceries to consumers in the U.S. and Canada in as fast as an hour. We have partnered with more than 300 beloved national, regional and local retailers to deliver from more than 20,000 stores across more than 5,500 cities in North America.
We believe that great people are the ingredients for success. We like to think that we are like a potluck—everyone brings something new, different and flavorful to the table. We believe that just as meals are best shared together, success is best shared together. Our mix of thoughtful, inventive and neighborly employees work together to deliver our common goal: to make grocery shopping effortless for everyone. If this resonates with you, then Instacart just might be the place for you. Welcome home.
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Instacart is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression , sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.