Senior Manager of Account Management

Job Description

About Triplebyte Triplebyte is transforming the way software engineers are hired. Our mission is to build an open, valuable and skills-based credential for all engineers. This is important because millions of people have skills (and deserve good jobs), but don’t fit the profile that recruiters seek. Another way of saying this is that talent is uniformly distributed, but opportunity is not. Our goal is to broaden the distribution of opportunity. To do this, we have built a background-blind technical assessment and interview process, and we use it to find engineers and help them get jobs at 450+ top companies. Our rich understanding of candidates’ skills and propriety machine learning models enable us to find the right match between our candidates and partner companies. This is why companies like Apple, Dropbox and American Express trust Triplebyte’s technical assessment to identify the best engineers for their open roles and reduce the time and effort it takes to hire them. We just raised a $35 million Series B and our team of 65 is growing quickly! Now is a great time to join as we're on an exciting growth trajectory. You will have lots of opportunities for taking on responsibility and developing new skills quickly. Press Links You can read more about our company and hear from our founders in the press here: Triplebyte raises $35M for its online coding test and credentialing service for hiring engineers Triplebyte raises $35 million to match engineers with employers CNBC (Your Next Job Interview Could be with a Robot) Lessons from Doing Y Combinator Twice - Harj Taggar Building an Engineering Team - Harj Taggar and Ammon Bartram You can also read some case studies with a few of our partner companies like Box, Instacart, Mixpanel and Gusto and also learn more about us on our press page . We're an experienced team , the founders have each built and sold companies before. Ammon and Guillaume founded Socialcam ( acquired by Autodesk for $60 million ) and Harj was the first partner hired at Y Combinator since its founding. Role Description Triplebyte is a leader in recruitment technology. The Senior Manager of Account Management will be responsible for driving the account management team toward renewing annual subscription clients. This will include understanding key drivers to renewal and working to ensure a high percentage of subscription accounts are trending toward success and eventual renewal. In addition, the Senior Manager will also develop the expansion and infiltration playbook for existing accounts to help grow ARR. The Senior Manager will work closely with Platform Success, Product, Sales and Marketing to ensure accounts are setup for success and receiving the value necessary to ensure renewals.

Role Responsibilities

• Manage the Account Management team to drive renewal of existing subscription customers
• Develop the Account Management playbook, including core metrics necessary for customer renewals
• Work closely with the Head of Platform Success and Sales to develop processes to successfully onboard new subscription clients
• Hire, train and develop new account managers
• Work cross functionally with Product to develop new features and offerings to assist in renewals and expansion

What You Need to be Successful

• 2+ years of experience as a manager managing an Account Management, Sales or Customer Success team
• Proven track record of driving sales or renewal metrics and hitting renewal or sales revenue goals
• Prior hands-on experience as an account manager, customer success manager or account executive
• Prior experience hiring and training AMs, AEs or CSMs
• Experience working cross functionally with Sales, Product and Marketing to develop a subscription business with strong renewal characteristics
• Experience in HR Tech, Recruitment Tech or marketplace businesses
• Experience building processes and operationalizing through tools, like Salesforce

Compensation and Benefits Competitive salary and stock options package Open vacation policy Employer paid health, vision and dental insurance 401(k) plan with matching Pre-tax commuter benefits Daily catered lunches Our Mission We believe strongly in building a truly meritocratic, unbiased process for finding great talent. Even the best technology companies today still use where people went to college as a proxy for intelligence and ability. We're building a process that looks only at ability, not credentials, so we can have a future where everyone can focus on just learning and being good at what they do, not how they look on paper. Every aspect of running a company has been improved over the last decade, except hiring. Most decisions are still made using amorphous terms like "gut feel" or "culture fit". They should be made using crisp data. Only a company specializing on this problem, using data collected from the hiring process at hundreds of companies, can solve it. That's the company we're building. Our mission is creating a scientific method for identifying great talent and intelligently routing it to the best place. Starting with software engineers. Apply for this job