Technical Architect, Lead

Job Description

Mobify is looking for a Technical Architect, Lead to join our Platform Success Team ! The Technical Architect, Lead is a technical expert and project lead with experience architecting, designing, developing and deploying web applications. As part of Mobify's Customer Success team, the Technical Architect, Lead works with Engineers, Project Managers, and Customer Success Managers to support our customers and their system integrators as they build, run and evolve apps on the Mobify platform. As a Technical Architect, Lead will be the technical arm of the Success Manager, responsible for maintaining a pulse on the customer’s tech stack and how the Mobify platform plays a role in the overall architecture, providing best practice consultation on designing, deploying, and integrating elements of a web application within the Mobify platform and guidance in areas of application performance, reliability, security and compliance. Mobify’s front-end platform allows our customers to deliver premium digital experiences quickly, reliably, and safely. We enable retailers and brands with the agility to be customer-first and iterate on the experiences that directly impact their customer while having confidence in the structure of their backend architecture to best meet those needs. It is an exciting time to be involved in ecommerce as we build a path together with our customers to improve the shopper experience through a headless architecture and deliver a solid return on investment.

What You’ll Do

• Provide technical leadership and consulting to our Partner’s and Customer’s teams remotely and in-person in the Customer-owned areas of performance, reliability, security and compliance in Mobify’s Shared Responsibility Model
• Maintain relationships and act as an advocate through regular communication with partner development managers, Solution Architects (SAs) and/or development leads, understanding our client’s business, technical objectives, and product requirements
• Consult on architecture for implementations of the Mobify platform
• Lead a small team of software engineers and provide mentoring through technical and career development
• Work with Mobify Customer Success and partner equivalents to proactively monitor, raise concerns and suggest project development or architecture best practices
• Proactively spot rough edges across implementations and work with partner and customer teams to remove them
• Contribute to the platform roadmap by presenting feedback from the developer community to Product, Product Management and the rest of the Mobify
• Work with assigned customers/partners to bridge the pre/post sales technical knowledge gap
• Support sales efforts by developing proof-of-concepts and ensuring proposals are technically sound
• Assist with post-sales partner guidance including requirements gathering, scoping, and proof of concepts

Who You Are

• You have managed direct reports
• You have oversaw technical direction, development, and implementation of projects
• You have built a single page web app using a JavaScript framework like React.js
• You have worked with ecommerce platform like Salesforce Commerce Cloud, CommerceTools, SAP Hybris, Adobe Magento or similar
• You have worked with 3rd party JavaScript like Google Analytics
• You can communicate technical concepts to audiences of all levels (from independent contributors to executives) and roles (both technical and nontechnical)
• You have the tenacity to debug tricky problems that cross systems or vendors and understand when and how to escalate issues
• You have worked on a team building and maintaining a web application
• You are capable of efficient prioritization and ability to flex as needs change
• You are passionate about building great experiences for users on the web
• You have a growth mindset and are open and willing to both accept and give feedback
• You can travel onsite for occasional visits to a customers or partners

About Us Mobify helps brands deliver amazing commerce experiences to everyone. The Mobify platform enables teams to rapidly build, run, and evolve experiences that engage every shopper, regardless of their device, network, or ability. We love coming to work every day because of the people who surround us. This friendly, collaborative, and supportive environment ensures that everyone feels welcome and all voices are heard . Mobify is an equal opportunity employer and encourages people of all backgrounds and experience levels to apply. Apply for this job