Community Associate

Job Description

Community Associate

About the Role

A Community Associate is the primary point of contact for the community and acts as the “face” of WeWork.

Goals and Objectives

• Illustrate WeWork’s core values and strive to achieve our mission
• Support the Community Management team to achieve the following:
  • Create a welcoming and collaborative community environment amongst our members through events and building relationships between members
  • Ensure that your building is fully operational and processes are running smoothly
  • Drive growth and promotion of WeWork-provided service offerings
  • Take direction from the Community Lead and the Community Manager to support the Community Team as necessary

Duties and Responsibilities

Greeting /Point of Contact

• Be the first and last point of contact for your building
• Cover the front desk during business hours
• Greet and check-in member guests
• Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
• Manage We Member check-ins and check-outs
• Prepare and distribute promotional materials to guests/potential members
• Answer “walk-up” member and guest questions or refer inquirer to additional resources

Membership Management

• Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications
• Be active on the WeWork member network
• Solve member-related issues to ensure a cohesive community

Events and Community Management

• Make posters for events
• Assist with set-up and breakdown of events, including ordering food and beverages
• Prepare newsletter

Building Operations and Management

• Assist with move-ins and move-outs; prepare and distribute member welcome packets
• Assist with building operations and maintenance to ensure highest level of member experience
  • Fielding and assigning requests submitted through Zendesk
  • Manage keycard activations and bike room access requests where applicable
  • Ensuring the building is clean and well kept
  • Ordering consumables
  • Submit building receipts to the Community Lead and the Community Manager for expense reports
• Mail and Package responsibilities as needed
• Identify issues for escalation to the Community Lead and the Community Manager and document accordingly

Experience and Requirements

• College graduate with a four year degree preferred, but not required
• Customer service and/or sales experience a plus
• Must have strong verbal and written communication skills
• Exceptional organizational and multitasking skills
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
• Passion for entrepreneurial communities
• Passion and understanding for WeWork’s mission and values
• Proficient in basic computer skills