Job Description

Community Lead, Sales

About the Role

• Community Leads are integral to the member experience, sales performance and operational excellence of our WeWork locations.
• Each Community Lead has a specialism majoring in either Sales, Hospitality or Operations, minoring in the other two disciplines.
• Alongside other Community Leads and Community Associates, you will support the Community Manager of the location to enable our members to create their life’s work.
• In this role, your primary focus will be Sales, while minoring in Hospitality and Operations. You will be measured on your ability to achieve and maintain 100% occupancy in line with weekly and monthly sales targets, supported by Sales Leads overseeing a Portfolio of WeWork locations.
• Our WeLearn learning platform will continually equip you with the skills and training to carry out your responsibilities.

Key Responsibilities

Sales:

• Tour and sell space to new members by articulating WeWork’s value proposition and mission.
• Identify the needs of prospective and existing members and recommend tailored solutions responsive to their needs.
• Research prospective members in your tour pipeline and develop tailored sales pitches to meet their needs, ensuring all follow-up and closing requirements are addressed.
• Refer prospective or existing members to other locations based on their specific needs in order to meet shared Portfolio and Territory sales targets.
• Develop and implement lead generation and sales conversion strategies to maintain 100% occupancy in collaboration with the Community Manager.
• Connect with local organizations and attend networking events to promote WeWork’s community and identify potential members.
• Train Community Associates and other Community Leads at your location to give effective tours and sales pitches for those occasions when you are unavailable to tour.
• Prepare daily and weekly overviews of prospective members for rest of Community Team; share this information during Daily Stand Up and daily sales calls.

Account Management:

• Maximize the lifetime value and growth of WeWork's members by leading proactive account planning conversations
• Serve as the primary WeWork point of contact for member growth, providing them with a world-class stakeholder journey, personalized consultative experience, global growth enablement
• Act as an internal advocate for WeWork members, working as an extension of their team

Operations:

• Support the resolution of Zendesk tickets and maintenance projects to ensure the highest level of member experience.
• Support the quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement when required.
• Support the daily ordering and receipt of product from vendors when required.
• Support the preparation of building expense reports and budgets for Community Management review when required.
• Support the preparation of move-in and move-out schedules to minimize member issues.
• Support the Community Manager in making strategic decisions regarding the operational and financial performance of the location.
• Support the development and management of team members, including Community Associates and Community Service Associates.

Hospitality :

• Develop relationships with members and proactively gather information on their needs to identify both WeWork and member services that could help them achieve their goals.
• Identify and execute opportunities to connect members with each other.
• Support the planning and supervision of educational, professional and personal development events based on members’ needs and requests.
• Support the education of members on WeWork policies and procedures and encourage usage of wework.com and the member network app to address their needs.
• Recommend best practices to your Community Manager for the benefit of the broader company related to member experience, sales, hospitality, operations, events, and training.

Experience & Requirements

• Bachelor’s Degree or equivalent.
• 2+ years sales experience (ideally in addition to prior events and/or operations experience hospitality or retail with customer service focus).
• Fluent local language and understanding of local culture required.
• Financial literacy and business operations experience a plus.
• Experience managing individual contributors a plus.
• Excellent interpersonal and networking skills.
• Strong verbal and written communication skills.
• Strong organization skills with the ability to multitask projects through from start to finish.
• Passion and understanding for entrepreneurial communities.

Critical Competencies for Success

Do’er:

• You do what you love!
• Credibility is earned at WeWork through execution and getting things done.
• You get into the details and deliver results under highest expectations on time and quality.
• Be ready to get hands-on with all aspects of the daily needs. The buck stops with you.
• Pragmatism and outcomes orientation are valued and lead to wins.
• You thrive in a fast-paced environment.

Solution-centric:

• You have the flexibility to think outside the box.
• You have the ability to foresee and identify needs of the team.
• You take an innovator and creator’s approach to any issues that may arise.

Collaborator:

• There is no room for “I” at WeWork. Every role and individual is in the organization to serve We.
• Builds trust across the organization by being a good listener and inclusively soliciting input.
• You are open to new and innovative solutions.
• You must present well and communicate clearly and effectively to upper management and internal departments.
• You’re willing to adjust course when appropriate new ideas or objections are raised.
• You love working with people!