Director of Risk and Compliance Operations

Job Description

The Director of Risk and Compliance Operations leads the operational teams within the broader Trust & Safety organization responsible for conducting fraud transaction review, account recovery, and compliance investigations, including anti-money laundering due diligence and suspicious activity reviews. These teams fulfill key operational and compliance risk management functions and play an important role in helping to keep Etsy and our community safe. As the Director of Risk and Compliance Ops you will design, build, direct, and manage the successful execution of fraud and compliance operational teams and provide strategic and dedicated consultation in identifying money laundering and fraud-related risk exposures and in evaluating solutions for internal control weaknesses and regulatory compliance issues across multiple subject areas. You will work closely with partners across Legal, Compliance, Finance, Payments, Product, and Engineering. We are seeking a seasoned manager and a resilient self-starter who thrives in driving structure in ambiguous spaces, working in fast paced environments and demonstrating strong strategic and critical thinking skills to define solutions to new problem sets. You are passionate about developing others and bringing out the best in your teams. You are an influencer who will work directly with partners to scale global processes from inception to launch. You will balance critical thinking with detailed execution to help define the tools, roadmaps, and processes to enable fraud and compliance operations teams to safeguard Etsy’s platform. This role reports to the Sr. Director of Trust & Safety and is based in our Brooklyn, NY office.

About the Role

• Your organization includes Fraud, Compliance Investigations, and Account Security across Etsy’s Brooklyn NY, Hudson NY and Dublin offices.
• You develop and maintain various fraud metrics to drive fraud loss reduction while limiting disruption to customers.
• You manage and maintain effective fraud identification, mitigation and incident management processes, including a suite of detection tools and the expeditious investigation and resolution of fraud and account takeover claims.
• You manage and maintain effective customer due diligence (CDD), enhanced due diligence (EDD) and suspicious transaction reporting (STR) processes to include initial and ongoing assessments, review and analysis of unusual or suspicious account activity.
• You will set the vision and strategy for your team and are responsible for leading and developing employee performance, implementing, managing and reporting through metrics, service level agreements and key performance indicators.
• You advise T&S leadership of new or amended AML laws, regulations, or regulatory agency guidance for recommending and implementation of changes and controls to mitigate AML risks.
• You will continually elevate your team’s understanding of legal and regulatory responsibilities in day-to-day operations.
• You will review, recommend, and assist in the implementation of new methods, processes and procedures to make daily operations more efficient and effective.
• You will implement reporting and lead governance processes related to compliance and fraud operations.
• You will help monitor and support resolution of issues identified during examinations, audits or independent reviews.
• You will analyze and investigate potential compliance risks to minimize adverse financial impact and legal liability.
• You perform root cause analyses on identified issues and develop remediation plans to strengthen controls.
• You identify, collect, validate, and record loss events and “near misses.”

About You

• You have extensive experience in a leadership role leading operational teams responsible for fraud review.
• At least 5 + years managing others.
• Experience leading operational teams responsible for customer due diligence and/or suspicious activity review processes is a plus.
• You possess awesome executive presence and clearly articulate strategies, goals and outcomes at the C-Level.
• You have deep subject matter expertise in anti-money laundering and an ability to translate and apply payments-related compliance obligations to a marketplace business model.
• You have demonstrated success in improving operational efficiency and effectiveness through process improvements, technology deployment and other mechanisms.
• You thrive in a fast-paced, tech environment and having come from tech or online retailer is strongly preferred.
• You're a thoughtful, collaborative leader with strong communication skills and the ability to influence others.
• You have a successful track record managing a large organization specializing in risk, fraud and compliance.
• You are familiar with standard methodologies and emerging technology for monitoring online abuse and fraud. Experience with Accertify a plus.
• You are adaptable and resilient in nature and quickly pivot - and bring your team along for the ride - as the business landscape evolves.

What’s Next Interested in working with us? Send us a cover letter and your CV or resume explaining why you’d be great for the job. We value your unique talents and point of view, so feel free to tell us what you are all about. And if you write, draw, craft, or contribute to something you’re proud of, we’d love to hear about it. At Etsy, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Etsy is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skill sets. Apply for this job