As a Client Support Associate, you will be helping to ensure that each of our clients receive an outstanding service experience from Kira. You will be troubleshooting and responding to support queries by taking an expert consultative approach to problem-solving by being proficient and comfortable in all the features and functions that Kira offers, teaching clients how to use Kira’s features, and occasionally conducting training sessions.
You will be working with our Systems, Development, and Sales teams and will need to understand our client goals within the scope of our offerings to ensure we achieve them. You must love working with clients and thrive on seeing them succeed.
As our client base is global, we greatly value flexible working hours, as multiple shifts are available.
What You Will Be Doing
What You Bring
Kira Systems believes that at the foundation of our success are the people who work here. We are an equal opportunity employer and believe our diversity is a driver of success at our company. Any race, religion, color, national origin, gender, sexual orientation or identity, age, marital status, veteran status, or disability status are welcome here. Accommodations are available on request for all aspects of the selection process.
Please be aware that due to the nature of our business all successful candidates must clear a background check before beginning employment.
About Kira Systems
Kira Systems is a machine learning software that identifies, extracts, and analyzes text in contracts and other documents.
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