IT Support Technician

Job Description

<intent> isn’t your usual company. Our work is powered by the premise that every person at <intent> is unique, possessing a distinct set of skills, personality and passions. We embrace our collective talents to tackle technical challenges, refine our successfully disruptive business ideas and co-create one of the most human and inspiring work cultures out there. We are a team of deep collaborators, valuing and rewarding shared success over individual heroics.

As an IT Support Technician at <intent> you’ll maintain the integrity of our computers, peripherals, and associated software, and be the main point of contact for support and troubleshooting within our computing environment.

What You Will Do:

• Provide end user support for all computer hardware, software, peripherals, printers, conferencing, and A/V equipment in a predominantly MacOS environment.
• Operate A/V equipment for streaming and recording company meetings and events.
• Maintenance of IT inventory.
• Endpoint provisioning and management using JAMF.
• Assist with infrastructure maintenance and upgrades.
• Contribute to ongoing development of policies and practices within the IT Team
• Work effectively in a cross-functional, fast-paced environment with a test-and-learn culture that requires fast pivots and seamless communication.
• Keep up to date knowledge base of how to’s and instructional documentation.

About You:

The right candidate will work with cross-functional teams to support them by assisting in the maintenance of our systems and network.

• Strong interest in exploring and learning new technologies
• Experience in support and troubleshooting, use of help desk ticketing and endpoint management systems
• Working knowledge of MacOS & Windows operating systems and networking fundamentals
• Ability to build strong relationships and work cross-functionally with others
• Experience in administration of GSuite and other SaaS in a software development environment
• Exceptional problem-solving, and strategic communication skills
• Self-starter who enjoys working in a fast-paced, collaborative, and innovative start-up environment

About Us:

<intent> uses predictive analytics to help travel brands maximize revenue per visitor. Sophisticated machine learning capabilities — trained and fine-tuned for years — enable us to serve ads and conversion-boosting user experiences based on a unique understanding of where a given user is in the shopping journey.

We operate in more than 40 countries with hundreds of airline, hotel, car rental, online travel agency and meta-search partners around the globe, including nine of the top 10 OTAs and metasearch sites in North America. We’re over 100 people, with offices in NYC (HQ) & London.

Every day, we’re inspired by two pursuits. First, we’re building novel products that are upending e-commerce. Second, we’re building the company we’ve always wanted to work for — one that’s open, human and collaborative, where very smart people come together to share ideas and get things done. We’ve been included on Crain’s 100 Best Places to Work in NYC list for seven years running.

Love Your Job!

Our employees enjoy coming to work, and we let them know they're valued.

Our vibrant team accomplishes a lot every day, but we insist upon work/life balance so things never become stale. We don’t take ourselves too seriously, but we take our work very seriously. We believe that in order for our employees to perform their best, they need access to strategic decisions, and so our flat structure and open communication invite innovation from all levels — ideas flow freely.

We offer competitive compensation, stock options, and great perks & benefits, including:

• Unlimited vacation
• A generous parental leave policy
• A beautiful, dog-friendly office in SoHo with drinks and snacks
• An open environment with lots of natural light and roof deck access
• Annual $2,000 learning budget and Citi Bike membership
• Access to Fond, our employee perks program featuring deals and discounts on hundreds of products and services
• Access to Sherpaa, a telehealth service with 24/7
• Company-wide social events, and more!

So what are you waiting for? Apply with your resume in just a few clicks! You can learn more about us at:

About <intent>

Intent Products

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