Clubhouse Operations Associate

Job Description

Working for Trunk Club

When you join Trunk Club, you join the Nordstrom family. Our fast-paced and entrepreneurial environment is paired with the strong history and experience of a retail legacy. We have access to some of the greatest minds in retail and technology and are constantly creating innovative strategies to develop the ultimate apparel solutions. We welcome your adaptability, your curiosity, and your passion to contribute to our unparalleled shopping experience!

Who we are

We are a close-knit team focused on providing an exceptional service experience to our members, while assisting on all on-site operations. You will support our stylists and management team in all sale and operational activities, seeking every opportunity to improve service standards.

Who you are

• A communicator. You are well-versed in verbal and written correspondence.
• An energizer. You are positive and friendly.
• A multi-tasker. You have the ability to work well in a fast-paced, team oriented environment.
• A problem solver. You ensure safety, problem solving and want to maintain a great clubhouse environment.

Responsibilities

• Greet every member who enters our Clubhouse in a warm, friendly and professional manner
• Provide remarkable support to our growing sales team
• Ensure all merchandise is returned to our on-site inventory neatly and promptly
• Correspond via email and chat with our Service team to solve member problems
• Coordinate logistics of deliveries and returns
• Fold product from in-house appointments and run the shelves
• Perform all necessary operational store functions
• Assist with unpacking/tagging/folding new product and stocking the shelves
• Maintain knowledge of new and old product (brands, styles, colors, etc)
• Follow all store operational policies and procedures
• Assist in receiving and stocking all supplies needed to run the sales office
• Maintain the space while keeping it up to standards of cleanliness

How we work

• With open minds . We are committed to building a diverse team of people with unique perspectives. This encourages a healthy and inclusive environment that builds a more sustainable, successful company.
• With others . Work closely with cross functional partners in technology, operations, sales, finance and other product groups to develop a roadmap and deliver on goals
• With transparency . We have an open team room. No cubicles, no private offices.
• With agility . This is a critical role for us, so flexibility is important. No two days are the same and it keeps everyone on their toes.
• With pride . We value our people most of all. We invest in ourselves by applying our own strengths and interests to company needs.

Physical demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear.