Lead UX Researcher

Job Description

Bread is a technology company that aims to transform the way the world shops online. We build tools, technologies and APIs that allow e-commerce merchants to integrate installment loan financing and other alternative payment products anywhere in their customers’ shopping journey. Bread was started in 2014 by financial technology veterans, and has experienced explosive growth to date. We’re backed by top investors including Menlo Ventures, Bessemer Venture Partners, Kinnevik, among others.

We’re hiring a Lead User Researcher to help us build products that transform the way consumers pay for their purchases and help retailers grow their businesses. As a researcher at Bread, you’ll launch features that generate measurable impact while also helping us level-up our craft. You’ll be part of a close-knit Product and Design team that plays an important role in shaping the future of Bread.

Your role at Bread

• Work with product managers and designers to assess project needs and develop appropriate research plans to support their objectives
• Conduct on-site, remote, and in-field studies with current and prospective Bread merchants and customers
• Provide usability and value tests for products under development
• Work closely with data analysts to integrate qualitative research methods with ongoing quantitative research such as surveys, A/B, and multivariate testing
• Share tangible findings and prioritized recommendations with the teams on a regular basis
• Evangelize methodological rigor, standards for research in Bread’s product development, and across the company
• Manage third-party research vendors as necessary

What we are looking for

Must have:

• 5+ years of experience in user experience research, incorporating both qualitative and quantitative methods
• Strong collaboration skills and solid instincts about when to hold the line on methodological rigor and when to adapt to the changing demands of a project
• Strong sense of curiosity and desire to represent the voice of our customers
• You demonstrate an in-depth understanding of qualitative and quantitative research methods, user-centered design principles, and a solid grasp of contemporary trends in Web and app design
• Can hold your own in a meeting and present with a customer-centric POV
• Are self-motivated and able to manage multiple projects simultaneously
• 4-year college degree or equivalent education, training or experience
• Experience working on both B2B and B2C products

Nice to have:

• Have a degree in Human-Computer Interaction, Human Factors or a related discipline
• E-commerce or financial services experience
• Experience with SQL, Qualtrics, remote testing tools, communication design
• UX Design experience and relevant portfolio