Ad Platform Tech Support Engineer

Job Description

About Amobee:

The world’s leading independent advertising platform, Amobee unifies all advertising channels—including TV, programmatic and social—across all formats and devices. We provide marketers with streamlined, advanced media planning capabilities powered by in-depth analytics and proprietary audience data. Our platform and technology, provides the most advanced advertising solutions for the convergence of digital and advanced TV— including linear TV, over the top, connected TV, and premium digital video. Enabling advertisers to plan and activate across more than 150 integrated partners, including Facebook, Instagram, Pinterest, Snapchat and Twitter.

Amobee has been named to Fortune’s Top 10 Best Workplaces in Advertising and Marketing. Amobee’s platforms have been widely recognized amongst our industry winning numerous awards in technology innovation, see all Amobee Awards. We are a wholly owned subsidiary of Singtel, one of the largest telco companies in the world, reaching over 700 million mobile subscribers in 21 countries. Amobee operates across North America, Europe, Middle East, Asia and Australia. For more information, visit amobee.com or follow @amobee

Position Overview:

Reporting into a Sr. Director, Product Support, Amobee is seeking an Ad Platform Tech Support Engineer who has a passion for the Digital Advertising space and Ad Platform technology. We are looking for a highly motivated, driven and detail-oriented individual with a technical aptitude and background to play a critical role in our overall, growing success. Responsibilities to include diagnosing and resolving product issues, being a subject matter expert on Amobee product offerings, and contributing to customer success with Amobee.

Ideally, this candidate will have good technical and diagnostic skills, project management, and effective communication skills. The right candidate will be exceptionally organized with the ability to manage multiple ongoing projects with rapidly altering priorities and tight deadlines, as part of the Technical Support function within Amobee Engineering.

Responsibilities:

• Be a subject matter expert on Amobee Platform (DSP, DMP, Broadcast/TV, etc.). Understand best practices for campaign setup and execution, troubleshoot end-to-end issues, help provide resolution to escalated issues.
• Collaborate with development engineers and technical experts to troubleshoot issues; understand and provide explanations to non-technical people about the functionality of the different platforms.
• Contribute to integration efforts with internal business groups across Account Management, Delivery, Services, and Product.
• Actively participate in design review discussions with product and engineering teams; provide your feedback and insights to upcoming product plans.
• Lead Incident Management, including coordinating communication to stakeholders, escalating issues, ensuring progress, participating in post-incident retrospectives, and other tasks as warranted. May include participation in 24x7 rotations.
• Contribute to training documentation, knowledge docs, Wiki pages, etc., to disseminate knowledge and process information.
• Continually refine processes to improve efficiency and effectiveness for our on-shore and offshore teams.
• Work closely with our Client Services Dept to create and implement client-specific processes.

Requirements:

• 3+ years experience in a Technical or Product Support role with enterprise applications.
• BS in Computer Science, Management Information Systems, or related technical field preferred, or applicable knowledge of relevant technologies (database, network, HTML, etc.).
• Excellent troubleshooting, debugging, documentation, and communication skills (verbal and written).
• Ability to work under pressure and meet strict deadlines.
• Highly motivated, self-starter eager to learn.
• Ability to communicate with a variety of business groups, including the Client, Sales, Engineering, and off-shore teams.
• Attention to detail and independent quality assurance of own work.
• Ability to investigate, analyze & solve problems, and clearly communicate results

Preferred Skills:

• Knowledge of Ad Operations or Ad Technology infrastructure and ecosystem. Includes one or more ad servers, RTB, DSP, Creative management, etc.
• Working knowledge of web development languages and protocols: JavaScript, HTML, XML, HTTP, FTP, etc.
• Experience with web debugging tools: Chrome Developer Tools, Charles, or Fiddler.
• Some coding and/or scripting experience: Java, Python, PHP, or similar
• Familiarity with Unix and Windows operating systems
• Knowledge of relational databases (RDBMS), including ability to read and write SQL queries. Oracle/MySQL preferred.
• Experience with video, mobile, and rich media campaigns.
• Eagerness to get hands-on to figure out how things work.

Location Baltimore, MD

In addition to our great environment, we offer a competitive base salary, employee development programs and other comprehensive benefits. Please send a cover letter along with your resume when applying to the position of interest located at Amobee.com. We are an Equal Opportunity Employer. No phone calls and no recruiting agencies, please.

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