Director of Revenue Operations

Job Description

Who We Are

Komodo Health is addressing the global burden of disease through the world’s most actionable healthcare map. Our solutions drive a more transparent, efficient and productive healthcare ecosystem. We value our culture of encouraging growth, collaboration, and constructive debate as well as delivering innovative solutions that “wow” our customers.

The Opportunity at Komodo Health

We’re looking for data-driven, partnership-oriented, high-ceiling Director of Revenue Operations to drive analytical rigor and strategic thinking across our go-to-market process. Reporting to our Head of Operations as part of our Operations Leadership Team and leading a highly-analytical operations team, you will be a key partner and advisor to our Leadership Team in scaling predictable, efficient growth to hundreds of millions of ARR and beyond. This is a high-visibility role critical to our ambitious growth plans as we launch and support new revenue streams and product lines.

We have offices in both San Francisco and New York City, and we are looking for candidates in both locations. Your manager is located in San Francisco.

• Lead operations across our entire revenue lifecycle, from new logo to account management, and be a crucial partner to our Leadership Team, especially our CMO and CRO, in shaping our corporate and go-to-market strategies
• Scale and lead an incredibly passionate, high-ceiling team of strategy and operations generalists from diverse business and analytical backgrounds
• Drive end to end go-to-market planning and coverage for our sales and account management teams, including TAM analysis, quota/territory design, account planning, and compensation design
• Own the metrics and visibility to understand our performance across the entire customer lifecycle and ensure our customer-facing teams have the guidance they need to build a best-in-class SaaS business
• Build scalability and visibility of our customer success function as we continue to nurture a growing renewal base
• Own Leadership- and company-facing reporting and guidance on forecasting, revenue predictability, and key levers for growth
• Identify and lead cross-cutting strategic go-to-market initiatives and experiments
• Proactively drive the planning, formation, and scaling of business units as we expand into new products and new markets
• Own the development and support of our Salesforce instance and associated ecosystem

What You Bring to Komodo

• Someone with 8+ years in sales and/or account strategy and operations, ideally with startup experience, and 4+ years as a people manager
• Someone with a deep understanding of enterprise SaaS growth mechanics, sales and account development best practices, and key management metrics
• Very familiar with Salesforce and the Salesforce ecosystem
• Strong hands-on data analysis/modeling, visualization, and interpretation skills
• Data-driven in all your decisions, big and small, with a strong inclination to dig one level deeper
• A natural leader and exceptional communicator in all settings (writing, presenting, 1/1s), able to coordinate, influence, and drive results at all levels of the company, including the executive level
• Scalability-minded with an eye for process and a drive for continuous improvement
• Service-oriented and not above rolling up your sleeves to solve any problem across the company