System Engineer

Job Description

Overview

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Responsibilities

Evaluate, develop, customize, install, and implement functionally appropriate, technically sound, and well-integrated systems in accordance with Customer requirements, and organizational methodologies and standards. Work in partnership with vendors to respond to production problems and implement immediate resolution efforts across technology areas.

WORK ACTIVITIES/CONTEXT:

• Must be able to meet any physical ability requirements listed on this description.

• May perform other job duties as directed by Employee's Leaders.

• Responsible for vendor management, partner governance, and oversight to deploy systems which are complete, designed and managed over life cycles.

• Researches problems, plan solutions, recommend software and systems, and coordinate developments in an orderly manner to meet business requirements. Including but not limited to: monitor and test performance and capacity for potential bottlenecks, identify possible solutions, and work with partners to implement fixes.

• Responsible for providing and ensuring the highest levels of systems and infrastructure availability and resolving escalations of moderate to medium to high complexity.

• Implements and updates the platform strategy and road map.

• Maintains awareness of technology trends in area of responsibility and makes appropriate recommendations.

• Meet commitments and deliverables as related to participating/leading projects.

Qualifications

EDUCATION:

Required/Preferred

Education

Description

Required

High School Diploma or GED

Required

Bachelor's Degree or equivalent work experience

Business, Engineering, Computer Science, or Information Systems, or equivalent formal training required.

WORK EXPERIENCE:

Required/Preferred

Years of Experience

Description

Required

2 Years

Work experience as a Systems Engineer or equivalent role required.

PHYSICAL ABILITIES:

Required/Preferred

Years of Experience

Description

Required

2 Years

Work experience as a Systems Engineer or equivalent role required.

KNOWLEDGE/SKILLS/ABILITIES/WORK STYLE:

• Ability to analyze and resolve problems of moderate to high complexity, requiring strong knowledge of hardware components, systems, software, and networking technologies.

• Ability to perform troubleshooting, root-cause analysis, solution development, and implementation within specific technology areas.

• Strong partnering, negotiation, and communication skills in working with Business Customers and Technology support.

• Strong knowledge of systems development methodologies, practices, concepts, and technologies obtained through formal training and/or work experience.

• Able to develop, present, and effectively communicate ideas and strategies in both technical and user-friendly language to a medium-large audiences.

• Additional job skills include, but are not limited to: strong project management skills, strong written, oral and interpersonal communications skills, and strong analytical/creative problem-solving skills.

OTHER QUALIFICATIONS:

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.

• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

• Must be at least 18 years of age.

• Must be able to comply with Company attendance standards as described in established guidelines.

• Limited travel with potential for increased/decreased travel based upon Department needs.

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Southwest Airlines is an Equal Opportunity Employer