Business Analyst - Payment Operations

Job Description

About Us:

Braintree lets you move money from one place to another safely and securely. Every time you pay for an Uber ride, book a stay through Airbnb, or pay with PayPal when you check out online, you’re probably using our product. It sounds complex (and it is), but we make it so simple you can’t tell we’re there.

We solve world-scale problems and provide opportunities to match. We build diverse teams that recognize our strengths and allow us to work on our weaknesses. You bring skills and a relentless focus on the customer, and we'll provide the support you need to do the best work of your life.

Check us out: GitHub | Blog | Twitter | LinkedIn | Facebook | The Muse | Glassdoor

Wait, what EXACTLY is the Payment Operations Business Analysts’ Charter?

PayOps supports:

• Automation - We help build scalable systems. Payment Operations Business Analysts are responsible for identifying, quantifying and structuring solutions (along side PM & Eng) for technical gaps that create less than optimal merchant experiences or non-scalable workflows
• Product Stakeholder - We help the product team build a scalable and SUPPORTABLE product for all of Payments; Due to our propensity to dive deep and understand problems from the inside out, PayOps Business Analysts are able to provide product owners a unique perspective on building foundationally sound products. We are the world's best sounding boards!
• Transaction Issues - We will SOLVE your unstructured and complex problems. We do this by quantifying the problems, identifying the depth/breadth of the problem throughout the lifecycle of a transaction. When we approach transaction issues like fast paced PhD thesis, we think of 3 things: 1) how do we solve the immediate problem; 2) what patterns exist and has this happened before, and finally 3) can this problem be automated (or operationalized) away.

What are the attributes that make Payment Operations Business Analysts so superhuman ...

• Ownership - Leaders are owners. Owners have the ability and obligation to make something better, fix it for their customers, and have a voice in product.
• Customer Obsessed - Merchants are our customers. We will spend extra cycles to ensure Braintree maintains a seamless, transparent, and a white gloved experience.
• Growth mindset - Challenges are seen as opportunities. Failure is seen as iterative. Feedback, positive and constructive, is openly accepted and used in growth.
• Good Communicator - Work to transfer of information, thoughts, or ideas to create a shared understanding between parties.

What we look for in you:

• Must have an undergraduate degree
• Must have a meets or exceeds expectations on your last BT performance review
• Must have an interest in payment operations; understands the team's charter
• Must have 1-2 years of corporate work history; prefer 2 years +
• Nice to have excel experience
• Nice to have sql experience

Are candidates required to have any technical skill or experience to be considered for the role?

While this role will require a person to run sql and build excel pivot tables, the right candidate should have the attributes above rather than a predefined skill set.

Perks:

• Open dev days: every two weeks we spend a day working on projects that interest us and help us expand our skills and knowledge
• Participation in the technology community: we help cover travel and attendance costs for conferences, and we offer opportunities and tools for speaking.
• Check out our Careers page for more company perks.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.