Software Implementation Lead (Indio Technologies)

Job Description

Job Description

Applied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a knowledgeable and talented Software Implementation Lead (Indio Technologies) to join our Customer Success division. In this role, you will be responsible for creating an amazing onboarding experience for our customers that will set the stage for their success using Indio’s software platform. You will be responsible for working directly with our customers to identify the necessary activities required to complete each client’s implementation, and follow through to ensure that the activities are performed in a timely, high-quality manner. You will own the client relationship from the point of sale through the completion of the implementation and subsequent hand-off to our Customer Support team.

RESPONSIBILITIES

• Take new clients and transform them into Indio experts and evangelists through consultative training (in person and remote via screen sharing software).
• Manage all aspects of implementation projects including client satisfaction, project scope, change requests, project status tracking, coordination of internal tasks, and reporting of project KPIs on a weekly and monthly basis.
• Collaborate with all levels of the Indio organization to connect clients with Product Managers, integration team and Customer Success Managers to further client success.
• Communicate and document the implementation statuses to management.
• Design training and integration plans for our clients

QUALIFICATIONS FOR THIS JOB

• Bachelor’s degree (or equivalent work experience), preferably in business or related field
• 2+ years of relevant experience implementing solutions, driving customer success and engagement, and helping to solve technical problems.
• Strong organizational, analytical, and project management skills
• Ability to multitask and handle multiple projects simultaneously
• Excellent written and verbal communication skills are required, including the ability to work with customers and internal stakeholders
• Work experience or familiarity in P&C insurance, and/or commercial insurance experience at a broker or carrier preferred but not required
• Work experience or training in a SaaS or commercial software product environment preferred but not required

WHO WE ARE

• LEADING GLOBAL PROVIDER OF CLOUD-BASED INSURANCE SOFTWARE- Applied Systems develops the top two Insurance Agency/Broker Management software products in the world. In addition, we also provide innovative mobile apps, Data Analytics, Customer Self-Service, Insurer Connectivity & Rating, eServicing, Benefits Design, and CRM software products. By automating the insurance lifecycle, Applied’s people and products enable millions of people around the world to safeguard and protect what matters most.
• CLOUD SOLUTIONS & PROFESSIONAL SERVICES- We offer cloud solutions, implementation and education services, 24x7 technical support, and consulting services that are built specifically for our clients.
• AWARD WINNING TECHNOLOGY- We have been voted the 2019 Best Cloud-Based Software Solutions Provider in the insurance industry (2019 Corporate Excellence Awards), the 2019 Digital Service Provider of the Year (Corporate Insider) and are ranked #56 in the Cloud Top 500 report for the largest cloud application vendors in the world (Apps That Run the World).
• GOOGLE’S INVESTMENT IN APPLIED- Google/CapitalG made a minority investment in Applied that will spur AI, machine learning, and digital marketing innovation in the global insurance industry.
• CLIENTS- We provide technology to over 160k users within insurance agencies, brokerages, and carriers throughout the US, Canada, the UK, and Ireland.
• EMPLOYEES- Applied currently has 1,700+ employees across the US, Canada, the UK, and Ireland.

COMPANY CULTURE & PERKS

• JOIN A GREAT TEAM- We believe that success comes from a dynamic working environment that offers professionals an opportunity to grow and succeed alongside extraordinary people. We encourage idea sharing, problem solving, and teamwork in our environment.
• RELAXED DRESS CODE- Applied allows for a relaxed dress code where jeans are permitted; we call this “Dress for your Day”!
• FUN PARTIES & PERKS- Fun perks are a staple at Applied, including holiday parties with games and contests, summer celebrations employee appreciation events, art contests, employee discount programs, free bagel and fruit on Tuesdays, and more!
• OPPORTUNITIES FOR ADVANCEMENT- We are a growing company that offers career opportunities, and not just “another job”. Applied believes in growing our employees and promoting from within, offering many opportunities for professional advancement along the way!
• CAREER STABILITY & LONGEVITY- Our average employee tenure is 14 years!
• CULTURE OF RECOGNITION- Applied provides a culture of employee recognition with our Circle of Excellence program, and our internal social network recognition program.
• APPLIED CARES- We have a culture that embraces and promotes volunteerism. Applied encourages our employees to help local charities and communities through the ‘Applied Cares’ program

BENEFITS & REWARDS

• BENEFITS FROM DAY ONE- Applied offers Medical, Rx, Dental, Vision, Virtual Doctors’ Appointments, Health Savings Account, Flexible Spending Accounts, Critical Illness, Group Accident, and Wellness Incentives to ensure employees are covered from day one.
• FINANCIAL PEACE OF MIND- In addition to wellness benefits, Applied offers traditional and Roth 401k options, with employer match. Accidental Death & Dismemberment, Short and Long Term Disability, and Business Travel Accident insurance are also offered.
• WORKLIFE BALANCE- There is more to life than work: that is why Applied offers benefits to help balance your work and home life. We offer competitive paid vacation time, personal/sick time, paid holidays, paid parental leave, volunteer time off, and a free day off for your birthday!

TO LEARN MORE

• Please visit AppliedSystems.com

Applied Systems welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.