Collections Operations Analyst

Job Description

Description

SPS Commerce is expanding and so are our opportunities! We are hiring a Collections Operations Analyst to build out an analytics function on Collections and Billing Support Services Team. Partner with the Finance leadership and Collections team to identify and streamline collection processes and administration, such as analysis on team metrics, collection results, as well as assist with forecasting and analysis of collection numbers.

Does this sound like you?

• You are a relationship builder. Whether it is an internal or external customer, you are obsessed with keeping an open line of communication, setting expectations, acknowledging risks and creating the best experience for your customer
• Taking control is in your blood. You can take the lead handling difficult conversations with customers and stakeholders, but you don’t stop there, you identify and find solutions rather than simply identifying problems
• You hold yourself and those you work with to a high standard of performance, but results aren’t the only thing that matter, you approach your work with attention to detail and a sense of urgency
• Analytics are your driver. You are ready to provide analysis that will assist in making business decisions

Why work at SPS?

• We are committed to hiring the best and brightest while providing an environment where employees can develop and grow. Our fast growth fuels opportunities for those who are committed to providing innovative solutions to our valued customers
• With 76 quarters of consecutive growth and over 70,000 customers globally, we are a leader in our industry by bringing cutting edge technology to market
• We put our employees first every day. It takes hard work to become and industry leader, but we reward our employees by playing just as hard. From happy hours, to company events, and learning & development opportunities there is always an opportunity for you to grow personally and professionally here.

The Day-to-Day

• Support Collections and Finance leadership with reporting, dashboards and data analysis, and to proactively make suggestions for improvements
• Identify and present financial and operational metrics to help drive decisions and/or key process improvements
• Analyze data to guide collections process decisions and strategy
• Identify new and creative ways to leverage platforms (e.g., NAV, TRACT, VersaPay, Salesforce) to better support business processes or functions
• Generate monthly reporting for Sales and Customer Success teams to identify and resolve customer collection issues
• Create ad-hoc reports per stakeholder requests
• Assist with forecasting write-offs and bad debt and provide insights on variances to forecasts
• Oversee the third-party collection agency partnerships and gather requested data from the team
• Execute the weekly suspension of customers and unsuspend them when appropriate

What skills and experience do I need to be successful?

• Bachelor’s degree and 2+ years of relevant experience OR combination of equivalent education and relevant experience
• Proven skills performing thorough, quantitative, and qualitative analysis using applicable technology tools with demonstrated success completing data analysis and report creation
• Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook)
• Clear, concise, and confident communicator (verbal, non-verbal, written) with excellent organizational skills
• Detail-oriented with strong problem-solving skills
• Self-motivated with the ability to prioritize and work in a dynamic, fast-paced environment
• Demonstrated ability to work with sensitive and confidential information