Customer Service Representative

Job Description

Bread is a technology company that aims to transform the world of paper credit card applications and hidden interest rates by providing leading point-of-sale financing options for merchants across the e-commerce journey. We build tools, technologies and APIs that allow merchants to integrate an installment loan financing and checkout experience anywhere in their customers’ shopping journey. Bread was started in 2014 by financial technology veterans, and has experienced explosive growth to date. We’re backed by top investors including Menlo Ventures, Bessemer Venture Partners, Kinnevik, among others.

The customer service specialist will provide best-in-class support to our customers. We are looking for a self-starter who is interested in joining a rapidly growing late-stage startup. Be prepared to wear many hats and get your hands dirty. A typical day would consist of responding to customer support emails, and educating customers on our product via inbound calls.

Your role at Bread:

• Field inbound customer calls and emails, resolving customer requests with expediency
• Navigate customers through using the product, identifying and troubleshooting technical issues that surface
• Develop a thorough understanding of the product, and identify gaps to improve workflow and interdepartmental communication
• Adhere to evolving processes within a growing startup to maintain efficiency and achieve operational excellence
• Identify and track customer issues and complaints to ensure transparency and improve the customer experience

What we are looking for:

Must have:

• 1-3 years of experience in call center customer service or a customer facing role
• Strong verbal & written communication skills
• Passion for customer service and technology - a real people person
• Empathetic, smart and ambitious
• Technical, detail-oriented mindset with strong quantitative skills
• Can do attitude – no task is too small
• Strong organizational skills
• Expertise to problem solve in a high-pressure environment
• Ability to take on multiple tasks simultaneously while meeting and managing deadlines
• Promote an environment that supports diversity and reflects the Bread brand

Nice to have:

• Knowledge of the e-commerce and payments landscape
• CRM (Zendesk) experience
• Financial Services experience

What we offer:

• 100% Employer-Paid Health, Dental & Vision
• Stock options
• 401(K) plan
• 15 days paid time off (PTO) + additional flexible PTO
• 8 paid holidays
• Team events like trivia, office happy hours, bowling
• Wellness Perks (massages, fitness classes)
• Weekly team lunches
• Learning opportunities