Lead Analyst, Team Member Experience

Job Description

Overview

The War for Talent continues to be a top priority for businesses across industries, and the talent landscape is changing. Today’s candidates have different motivations for career decisions and ever-changing expectations for their full- or part-time employer. As a franchisor, Chick-fil-A, Inc. seeks to support its independent Owner/Operators to win their unique War for Talent and be known as the most caring Restaurant in their communities.

Feedback provided by franchised Operators’ current and prospective Team Members plays a critical role in shaping how Chick-fil-A, Inc. supports and upholds its franchise agreement and maintains strong relationships with its Operator community. In this role, you will support the Team Member Experience work of the Future by leveraging quantitative and qualitative analysis, labor benchmarks, and workforce trends to inform business priorities. A successful Lead Advisor will partner closely with internal partners across the business (e.g., Operator Support, Restaurant Financial Systems, Production Design, Customer & Market Insights, Enterprise Analytics, etc.) to bring take data to insights and inform decisions.

This role is part of the Team Member Experience (TME) team in Marketing.

Responsibilities

• Owns forward-looking strategy and recommendations for work across the organization (preferred channels, tools, as well as integrations with Voice of Operator/ Voice of Team Member)
• Supports the Team Member Experience work to scope, prioritize, and measure Team Member initiatives
• Plans and implements ongoing data gathering (via census, pulse, and roll-out surveys) and reporting activities (via text analytics, on-line reporting tools, etc.)
• Stays current with new and emerging data collections tools and techniques, continually refining the research process to be world class regarding appropriate methodologies, etc.
• Partners with other departments (Operations), DTT, etc) to build and refine Operator reports and technologies that support the people side of their business
• Engages with Owner/Operators (via panels, feedback sessions, focus groups, etc.) and, if appropriate, Operators’ Team Members to discuss and validate the interpretation of data
• Creates executive level reports and communication documents in addition to specialized reports for key stakeholder groups within the Support Center
• Collaborates with other departments across the organization to facilitate the use of frameworks and findings in their planning and decision making
• Identifies, vets, and manages vendor relationships on an ongoing basis
• Ability to work independently while enhancing team success

Minimum Qualifications

• Extensive background in qualitative and quantitative research and methodologies
• Experience in understanding data governance and data analytics
• Demonstrates ability to communicate complex data in a compelling and concise manner
• Experience leading research projects and managing research budgets
• Ability to facilitate between internal clients and external partners to articulate the best definition of the problem, and key metrics and information needs for enabling decisions
• Strong written and verbal communication skills

Preferred Qualifications

• MBA, Master of Marketing Research, IO Psychology, Organization Effectiveness, or related degree
• Experience in designing, executing, supervising qualitative and quantitative primary research on the supplier and/or client side
• Experience with implementing and overseeing end-to-end talent management platforms
• Retail work experience and/or experience within a franchised model

Minimum Years of Experience

Travel Requirements

Required Level of Education

Preferred Level of Education