Senior Deal Desk Analyst

Job Description

Company DescriptionUserTesting enables every organization to deliver the best customer experience powered by human insight. With UserTesting’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands. With UserTesting, product teams, marketers, digital and customer experience executives confidently and quickly create the right experiences for all target audiences, increasing brand loyalty and revenue. UserTesting has over 1,200 subscription customers, including 48 of the top 100 brands in the world, and has delivered human insights to over 35,000 companies to-date. Founded in 2007 and backed by Accel and OpenView, UserTesting is headquartered in San Francisco with offices in Atlanta and Edinburgh. To learn more, visit www.usertesting.com.Job DescriptionAs a Senior Deal Desk Analyst, your primary function is to provide deal support services to the Sales Team in the execution of sales orders. You will also assist the Sales teams including Customer Success teams with policy interpretation and enforcement, deal desk training, and documentation. The position reports into Sales Operations and works closely with Sales and Customer Success teams, Finance, and Legal in support of timely and accurate bookings of contracts. We are looking for a highly motivated and independent individual who is creative and has 5-7years of sales operations, order processing, project and data management experience. You must have the ability to multitask, quickly pick up new concepts and projects while maintaining an upbeat and positive outlook in a very fast-moving environment.Key Responsibilities

• Process new business and renewal contracts to ensure deals are in compliance within company sales policies and guidelines including:
• Sales Order review and approval for accuracy, deal structure, pricing
• Act as a consultative business partner to the field, providing strategic guidance on deal structuring
• Review contracts for commercial terms
• Liaise between Sales teams, Sales Management, Finance, and Legal
• Close opportunities to ensure opportunities are correctly updated reflecting the fully executed Order Form
• Resolve assigned Salesforce cases
• Support Sales teams with questions on deals, sales policies and guidelines, and pricing/discounting
• Work in collaboration with Finance for deal approvals, bookings reconciliation, and other end of quarter deal related activities
• Provide general support and respond to inquiries from the Sales Organization around bookings, sales activities, and reporting
• Identify and implement improvements, in systems, work processes and procedures to improve deal desk process
• Contribute and work within the Sales Operations team on other special projects.
  

Qualifications

• Bachelor’s degree in Business Administration, Economics or related.
• 5+ years of deal desk experience within a SaaS software environment (must be familiar with booking policies, deal structure and sales processes).
• Ability to thrive in a team environment, highly self-motivated, extremely detail-oriented with demonstrated problem solving and have sound business decision making skills in a fast-moving environment
• Must have subscription renewal experience
• Salesforce user experience required
• Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately explain difficult issues; ability to think quickly
• Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative
• Ability to prioritize workload and manage multiple projects and tasks
• Must be able to work end of quarter
• Ability to communicate with VP level executives or higher.
  

Additional InformationBesides a great work environment and the opportunity to change the world, we offer a competitive salary, benefits, plenty of perks, as well as equity participation. UserTesting is an Equal Opportunity Employer and participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities, and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.Learn more about what it is like to work at UserTesting at https://www.usertesting.com/about-us/jobs.