Job Description

Patient Services Representative

Job ID 15324 Type Temporary Full-Time Company Seattle Cancer Care Alliance Location US-WA-Kirkland

Overview

The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.

Together, EvergreenHealth and SCCA offer unrivaled care at Halvorson Cancer Center at EvergreenHealth. We provide care that harnesses the powerful science and devoted collaboration through SCCA’s union of Fred Hutch, Seattle Children’s and UW Medicine. It’s a partnership that gives patients at EvergreenHealth’s Halvorson Cancer Center access to the best providers, innovative treatments, and one-of-a-kind clinical trials. At Halvorson Cancer Center, SCCA provides medical oncology and hematology care.

The Patient Services Representative is the primary point of contact for patients, families, and caregivers when arriving in a department. They facilitate the patient check in process and provide patient and family centered customer service. This is a temporary position providing coverage through July 1, 2020.

Responsibilities

• Performs patient identification checks in infusion bays to support safe delivery of medications
• Verifies demographic, clinical and financial information with patient as required
• Greets and screens patients arriving for appointments and checks them in using an automated scheduling system
• Assembles and distributes appropriate paperwork to patients, families, caregivers and clinical staff
• Triage questions and concerns from callers and forward to appropriate staff or department as needed
• Performs general clerical duties including, processing mail, taking inventory and ordering office supplies
• May schedule patient appointments as ordered by clinician
• May be responsible for the facilitation of patient flow

Qualifications

• High School diploma or equivalent required
• Six months of experience in customer service environment
• Ability to work in a fast paced, complex healthcare environment
• Effectively organize and manage time and tasks independently
• Ability to communicate (verbally and in writing) in a clear and concise manner
• Can use a mouse, navigate computer programs and use email in a professional setting
• Knowledge of medical terminology preferred

Our Commitment to Diversity

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at [email protected] or by calling 206-667-4700.

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