IT Endpoint Manager

Job Description

Overview

Reporting to the Director of Corporate IT Endpoint Management, the Manager of IT Endpoint Team leads a team of IT Engineers responsible for the effective and efficient design and engineering of solutions used to support all business processes across the enterprise to support all client facing endpoints. This individual will have a diversified background of technical infrastructure experience, demonstrated project management acumen, excellent vendor management skills, plus a superior, service-oriented approach to Endpoint Management engineering with a strong sense to understand end user needs. This newly formed team will introduce cultural change by driving modern endpoint management by focusing on security, speed and mobility.

Responsibilities

What will you work on?

• Responsible for the execution and delivery of modern unified endpoint management solutions for our global client computing Windows and MAC environment
• Need to understand specific areas of customer’s business applications or infrastructure, ensure effective deliver and/or change/enhancement to services in order to meet or exceed customer business expectations while achieving appropriate balance between quality of outcomes, risk to customer and life cycle cost from build to retire where customer = end user in our case.
• Spend a significant portion of your time developing your people (mentoring, coaching and growing a team of IT Endpoint Engineers located in multiple regions across the globe)
• Help increase employee satisfaction with focus on 1st call resolution and native user experience with bringing humanity to the workspace to ensure our customers are having a great day at work.
• Lead the Endpoint team’s involvement in the IT organization’s innovation efforts, experimenting with new solutions to take advantage of or accelerate business opportunities to be able to unlock more value and let people focus on work instead of fixing issues.
• Build relationships with key partner stakeholders in Security, Real Estate, Customer Care, Development, Marketing and Sales and more to help plan and deliver their initiatives successfully and help delivering the right service.
• Provide leadership and oversight into the Programs and Projects the Endpoint team owns, provide regular reporting and updates to Senior Leadership, and ensuring solutions are delivered on time/in budget
• Develop, refine and implement methodologies, policies and procedures to ensure that solutions are consistent with LogMeIn standards and best practices
• Define KPIs and SLAs to ensure an environment of operational excellence is maintained
• Assist with preparing the annual IT budget, schedule expenditures against the budget, analyze variances and initiate corrective action when needed

Qualifications

• Bachelor’s degree with concentration in IT and a Minimum of 7 years’ progressive, relevant overall IT experience
• Minimum of 3 years experience managing geographically distributed Technical teams in a global company
• Minimum of 5 years experience designing and managing Windows 2012/2016/2019 Server solutions in a globally distributed and highly virtualized environment
• Minimum of 5 years experience in managing endpoints
• Minimum of 5 years experience designing and managing core Microsoft Active Directory services (GPO, DHCP, AD Site Design and Architecture, LAPS)
• Minimum of 5 years of experience with SCCM and later InTune, Autopilot and in the MAC world DEP
• This is a technical leadership position with required skill sets to manage digital/automation product line such DEP on the MAC and Autopilot or InTune on the Windows world
• Demonstrated ability to juggle numerous projects and assignments simultaneously
• Demonstrated ability to reach sound business decisions quickly and to adapt to frequently changing priorities
• Demonstrated ability to hire, mentor, and manage staff at all levels of experience
• Experience in using project management tools and methodologies to deliver technical solutions
• Project based travel (some international) will be required
• Experience with writing RFO/RCA reports after a Major Incident
• At least 1 relevant technical industry certification
• Must be resilient, collaborative, flexible, innovative, and have a genuine positive attitude.

LogMeIn offers

• Development of 8 world-class software products with Research and Development Centers in Hungary and HQ in Boston
• Take a virtual tour in our Budapest office: https://logmeinlife.hu/maps.html
• Agile environment, fast development cycles
• Our products are used daily by millions of users
• FedEx days and annual Hackathons to introduce your most unique, innovative ideas
• Improve your knowledge: attend workshops, conferences, training, meetups all on LogMeIn
• Highly competitive remuneration packages in international comparison
• Free e-books and interactive English courses
• Office located just around the corner at Gozsdu Udvar, right in the middle of the Budapest gastroboom
• Bike and longboard friendly office with “Bring Your Pet to Work” days

About

LogMeIn simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, LogMeIn has millions of customers spanning virtually every country across the globe. LogMeIn is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.

OUR VALUES Be Accountable - even when no-one is lookingThrive Together - greatness comes from unlocking each other’s potentialAdvance Confidently - we find opportunity and act on itCollaborate Openly - our whole is greater than the sum of our partsEngage Fearlessly - we speak up and listen