Under the general supervision of the IT Manager, the Technical Support Specialist (TSS) is responsible for the deployment, configuration and maintenance of computer hardware and software systems and applications in the DFCI Imaging Department. The TSS installs and updates operating systems and application programs in clinical and research settings. The TSS responds to pages and calls from the Imaging personnel, coordinates problem resolution and translates issues, as appropriate, into recommendations for future hardware upgrade and software versions or modifications to daily operations. The TSS interacts with clinical and technical staff, software and equipment vendors, PACs administrators, radiology operations managers and Partners IT support teams.
Under the general supervision of the IT Manager, the Technical Support Specialist (TSS) is responsible for the first line IT support of computer hardware and software systems and applications in the DFCI Imaging Department. The TSS installs updates for the operating systems and application programs in clinical and research settings. The TSS responds to pages and calls from the Imaging personnel, coordinates problem resolution with Imaging IT personnel and escalates to the MIIT and Partners Help Desk issues that require further attention. The TSS interacts with clinical and technical staff, software and equipment vendors, PACS administrators, radiology operations managers and Partners IT support teams.
Dana-Farber Cancer Institute is opening a new outpatient cancer facility in September 2020 in Chestnut Hill. The new ambulatory center, located at 300 Boylston Street, Chestnut Hill, will provide much needed space for adult patient care to support our patient growth. Dana-Farber - Chestnut Hill will offer Clinical and Research Laboratory Services, Clinical Trials, Imaging, Infusion Services, Nutrition Support, Retail Pharmacy, Social Work, and Transfusion Services. This will be a multi-disciplinary, state-of-the-art facility designed to maintain the same model of care that is currently given to our patients on our Longwood Campus.
Job Location:
Training for this position will start in July 2020 at our Longwood campus (450 Brookline Ave), and will transition to Chestnut Hill in September after opening.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.
About Dana-Farber Cancer Institute
Dana–Farber Cancer Institute is a comprehensive cancer treatment and research center in Boston, Massachusetts.
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