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Job Description

Overview

Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

The primary purpose of the Manager, PMO role is to partner with others to provide leadership and direction to ensure execution of strategic and complex programs within and across Managed Services, facilitating program completion on time to plan in order to meet customer needs and business objectives.

Responsibilities

• Support Allscripts Management by providing program management leadership on key initiatives, usually pertaining to developing and delivering solutions to market or to internal process improvement.
• Partner with Solution Owners or Segment leaders to review program management need on projects, assess impacts on other projects and assign a program manager OR provide consultative services if more appropriate. Manage large scale / priority program. Ensure adherence to approved standard processes.
• Provide a platform for communication and relationship management -- engage stakeholders for buy-in, relieve bottlenecks & complexity.
• Ensure there is performance monitoring, information and reporting; help diagnose root cause of problems.
• Identify and escalate critical issues in timely manner.
• Alert stakeholders to potential scheduling risks, anticipated slippage, and take pre-emptive action to mitigate.
• Provide logistical & decision support for governance structure, including metrics and monthly meeting cadence on strategy and operations reviews.
• Provide coaching to the business in:
  • KPI methodology and best practices
  • Process improvement best practices
• Coordinate and provide coaching/training for OSI Program Managers and / or Project Managers, to help develop team competencies, and to ensure programs are appropriately executing business strategy
• Identify and recruit internal/external talents to ensure effective mix of competencies.
• Induct new team members in order to quickly maximize performance.
• Set and communicate team/individual objectives and KPI to inspire individuals to achieve high performance.
• Allocate work load to fully utilize every employee’s talent.
• Implement development plans and coach for individuals to reach their maximum talent.
• Provide regular constructive feedback on performance/development and address poor/mediocre performance on a timely manner.
• Recognize high performers to maintain motivation and retain key talent.
• Regularly communicate on company news and team progress against business plan.
• Create team spirit.
• Raise concerns timely to senior leadership regarding mismatch on required project team member’s competencies
• Allocate work load to fully utilize every program team member’s talent

Qualifications

Academic and Professional Qualifications:

• PMP Certification required
• Bachelor's degree or equivalent business experience required
• ITIL and IT certifications preferred

Experience:

• Minimum 3 years relevant project management experience and typically has 5+ years relevant business experience
• Demonstrated experience in managing multiple concurrent projects, and ability to define work breakdown on complex projects
• Strong and demonstrable project management skills, including influencing, communications and tracking skills, and planning and organization.
• Lean Six Sigma or other special certifications helpful.
• In-depth knowledge of project & program management methodologies, tools & techniques
• Solid leadership, organizational and communication skills.
• Ability to collaborate with individual contributors and business leaders to define business process issues, analyze operational efficiencies, implement creative solutions, and measure delivery results.
• Strong conviction in the role of program management and willingness to take on challenges.
• Solid understanding of corporate environment and business metrics, with ability to propose solutions for their achievement.

Travel Requirements:

• Occasional as warranted by project work
• Frequency will vary depending on project requirements

Working Arrangements:

• Work is performed in a standard office environment with minimal exposure to health or safety hazards; substantial time is spent working on a computer, having meetings and on conference calls.

At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Allscripts policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.

From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans