Jobs /

Patient Representative- On Call

Fairview Health Services

Apply Now

Job Details

Location: 830, Prairie Center Drive, Eden Prairie, Hennepin County, Minnesota, 55344, USA Posted: Mar 25, 2020

Job Description

Overview

Fairview Health Services is looking for a Patient Representative based out of the Fairview Eden Prairie in Eden Prairie, Minnesota. This is a on call/as needed positon that does require you are available to work one weekend a month.

Responsibilities/Job Description

This position is responsible for creating the first impression of Fairview’s services to patients, families, and other external customers by providing superior service with their interactions. (i.e. Create a welcoming atmosphere to all clinic guests). To ensure high quality care, and as a member of the care team, the patient representative supports quality patient- and family-centered care principles through performing a variety of high level functions within a care team to support the needs of the healthcare team and patients/families. The patient representative will continually look for opportunities to improve processes and workflow.

  • Provide superior customer service, in person and on the phone to all customers
  • Schedule and maintains patient appointments.
  • Patient registration and check in process
  • Ensure appropriate communication utilizing appropriate systems for documentation.
  • As a member of the care team, continuously improve work processes, environment and the overall experience to serve customers and meet business goals

Qualifications

Required Qualifications

  • One year previous healthcare and/or customer service experience

Preferred Qualifications

  • Vocational/Technical Training
  • Two years scheduling patient appointments and/or registering patient information with knowledge of insurance in a practice management system or equivalent combinations of education and on year experience

Other Required Skills

  • Demonstrated focus on customer service/patient service with every interaction
  • Excellent public relations and communication skills
  • Ability to work as an effective team member to provide exceptional care
  • Good telephone and computer skills
  • Must be flexible to work various shifts and locations as required
  • Ability to use appropriate computer applications
  • Ability to work independently, demonstrate critical thinking skills and engage in ongoing process improvement

Desired Skills

  • Knowledge of medical terminology

About Fairview Health Services

Fairview Health Services is an award-winning nonprofit health care system based in Minneapolis which provides exceptional, coordinated health care—from preventing illness and injury to caring for the most complex medical conditions.

View Website

Get More Interviews for This and Many Other Jobs

Huntr helps you instantly craft tailored resumes and cover letters, fill out application forms with a single click, effortlessly keep your job hunt organized, and much more.

Sign Up for Free