LTSS Service Coordinator (Case Management experience) - $1,000 Sign On Bonus - Orlando Florida Area - Bilingual preferred

Job Description

Your Talent. Our Vision . At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care . This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company. Location: Orlando, FL area The LTSS Service Coordinator is responsible for overall management of member's individual service plan within the scope of position, as required by applicable state law and contract; develops, monitors, and revises the member's service plan to meet the member's needs, with the goal of optimizing member health care across the care continuum. Responsible for performing telephonic or face-to-face non-clinical assessments using a tool with pre-defined response options for the identification, evaluation, coordination and management of member's needs, non-clinical long term service and support needs.

• Identifies members with potential for high risk complications and refers those members' cases to the clinical healthcare management team.
• Manages non-clinical needs of members with chronic illnesses, co-morbidities, and/or disabilities, to insure cost effective and efficient utilization of long term services and supports.
• Obtains a thorough and accurate member history to develop an individual service plan.
• Establishes short and long term service and support goals in collaboration with the member, caregivers, family, natural supports, physicians.
• Identifies members that would benefit from alternative level of care or other waiver programs.
• May also serve as mentor or preceptor for new staff, assisting in the formal training of associates and may be involved in process improvement initiatives.

• BA/BS in a health related field preferred; 2 years of experience working with a social work agency; or any combination of education and experience, which would provide an equivalent background
• Travel required
• At least 2 years of case management required
• Experience with Microsoft Office Suite strongly preferred
• CPR Certification strongly preferred
• Previous LTSS experience strongly preferred
• Experience with PAC, TBI and/or ACS waivers strongly preferred
• Bilingual English/Spanish preferred
• Nursing (LPN) background a plus
• Experience working the HIV/AIDS and Dementia member population

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 Diversity, Inc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.