IT Business Relations Senior Advisor- Products & Solutions

Job Description

Overview

At Zebra, we’re reinventing how businesses operate at the enterprise edge - helping them run faster, smarter, and more connected than ever before.

A dynamic community of builders, doers and problem solvers, we each play a unique role - shaping new technologies, bringing solutions to market, and partnering with companies on the front line of business.

Being a part of Zebra means making your mark as we make digital transformation a reality.

It means growing into a leader at a leading company that makes a distinct difference - because together, we’ve only just begun.

Create Change Today for a Better Tomorrow

Capture your Edge with Zebra.

The IT Business Relationship Manager will serve as a strategic partner between Information Technology and Products & Solutions strategy business functions. You will align with the businesses ambitions and goals and help identify capabilities, help them prioritize based on business value levers, develop business cases for investments and guide them towards a roadmap aligned to their strategy and capability maturity. The ideal candidate will be experienced in the technology space that supports the business through technology initiatives while being on top of trending technologies and innovation in the Product & Solution functions and/or know how to connect with these resources to drive continuous edge in the business. Also, you will manage and understand end to end business process flows and potential impacts cross functionally and help connect the dots, as we demand shape portfolios.

You will build and sustain relationships with assigned functions to gain an understanding of the teams goals, business plans, and key performance indicators to ensure technology future trends and solutions excel business results. You will strategically partner with our delivery teams to help support business outcomes and success KPI's measures.

Responsibilities

• Oversees formulation of the strategy development, project proposal creation, and ensures alignment between teams.
• Guides the business processes supported by IT solutions in at least one of the following functional areas: Products & Solutions.
• Leads the development and execution of service level agreements.
• Handles feedback from users, communicates scorecards and implements improvement strategy.
• Handles cost and spend analysis to identify cost effective solutions for existing and future needs.
• Researches and learns of new technologies and trends that align with strategies. Communicates to business and IT teams in simple and relevant ways.
• Oversees complex detailed strategy discussions/plans with business & IT teams
• Leads roadmap discussions with teams and create IT/Business Roadmaps
• Leads activities to align Business, IT and Industry strategies
• Runs activities to understand value of projects in Business terms including KPIs
• Lead Business Impact Assessments
• Advocate Process & Technology Standards
• Gather and respond to complex Voice of Customer input
• Lead and develop Business Facing RFPs
• Leads the identification of Projects and Priorities aligned to strategies
• Handles the creation of complex Business Cases and gains approval
• Present Projects to Senior and Executive leaders for awareness and approval
• Ensure each project has a defined Scope, Objective and Approach documented include Organizational Change Management strategy.
• Oversees and reviews Organizational Change Management plans and deliverables required during each tollgate (phase) of a project.
• Ensure Readiness Assessments are completed prior to go-live of projects
• Lead the Value Realization Analysis of projects after implementation to measure budget performance and business value realized.
• Leads customer concerns from business partners with all levels of the organization

Strategic Alignment:

• Collaborates and drives with the product business units and business functions to understand strategy and desired outcomes. Helps to align, advocate IT capabilities and advocate to IT on behalf of the business needs, that can give to business strategy (i.e., technology, innovation) and/ or increase productivity.
• Partners with Business Leadership to proactively identify opportunities for continuous improvement. Connects business needs and IT capabilities to provide strategic guidance on business initiatives.
• Coordinates development of Multiyear IT roadmaps linked to Business strategy and capabilities.

Change Management:

• Identifies and provides resolutions of complex, multi-functional issues with leadership team.
• Conducts impact analysis assessment of Information technology projects and creates change management recommendations for business leadership.
• Works to provide change; communication of what is changing and coordination and approval of downtimes.

Escalation Management:

• Acts as the primary point of contact for critical issues from Business unit.
• Facilitates resolution of escalations by connecting responsible or impacted parties. Influences discussions and negotiates issue resolution.

Qualifications

• Bachelor's Degree required. Advanced Degree preferred.
• 12+ years of experience in BRM Information Technology required.
• Experience in Business Relationship Management working with Products & Solutions business functions required.
• Strategic BRM experience

Key Skills and Competencies:

• Demonstrated ability to work with all levels of management
• Strong communication skills to effectively work with others.
• Ability to communicate with all level of team members with technical subjects as well as business subjects
• Advance problem solving and conflict resolution
• Advanced technical and business process experience
• Ability to lead and mentor team members
• Handling complex issues and applying root cause analysis
• Ability to research and understand industry technology trends and apply them to business problems
• Highly experienced in developing joint IT and business strategies
• Experienced knowledge of applicable IT systems/applications
• Ability to implement new systems and tools
• Ability to understand complex technologies and related business processes
• Experience running IT documentation processes
• Advanced experience at developing complex business cases in simple clear business language
• Advanced analytical skills
• Advanced demonstration of project managing IT solutions
• Leads in a fast-paced, high growth, rapidly changing environment
• Oversees the identification and implementation of process Improvements