Job Details
Location:
3000, Kings Way, Plano, Collin County, Texas, USA, 75074
Roanoke Road, Westlake, Tarrant County, Texas, 76262, United States of America
Posted:
Mar 28, 2020
Job Description
Your Opportunity
Staff- Technical Support for Information Technology Operations (ITO) performs day to day operational service and support, and routinely collaborates with internal staff, management, technology and business partners. This is a 24/7/365 mission critical operations and this role will operate the hours of 9:00pm ET - 7:30am ET Monday through Thursday and will be situated at the Westlake (TX) campus
What you’re good at
Operational Support:
- Monitor MoogSoft Alerts/Situations per alert handling procedures ensuring Service Level event acknowledgement and basic troubleshooting is performed, based on Knowledge-Based Articles (KBAs) and runbooks..
- Manage Incident, Problem and Change tickets per documented handling procedures while ensuring Service Levels are met.
- Continually maintain technology change awareness that may occur during market hours.Closely monitor availability dashboards and Techline events
- Document Knowledge-Based Articles and/or Runbooks to align support with business operations and Incident, Problem and Change Management process.
What you have
- Bachelor’s degree in Computer Science, or related discipline with an information technology focus or equivalent experience.
- 3-5 years working in a Command Center, Network Operations Command Center (NOCC) or equivalent experience
- Familiarity with Remedy/SmartIT service management tools.
- Strong problem solving and decision making skills focusing on efficient service restoration.
- Proficiency with server administration, virtual server environments and cloud computing (Windows and Linux)
- Web server IIS administration and basic LAN/WAN experience is a plus
- Familiarity with F5 Load Balancing tools and administration
- Ability to pay close attention to details while performing technically detailed tasks.