IT Support Specialist II

Job Description

Join Rally Health as a IT Support Specialist where you will check ticket queues, troubleshooting of network and WiFi related issues, and resolve technical problems with the computing equipment and software. You will also develop documentation and identify issues with our existing processes and own projects for improving the IT standards. As part of the IT team, you will report to the IT Support Manager and work with the Security, Compliance, and Networking teams.

You Will:

• Check the ticket queue to ensure that new and outstanding requests are assigned and prioritized
• Liaise directly with and support the Security, Compliance, and Networking teams
• Assist end-users with troubleshooting of network and WiFi related issues
• Assist staff with the installation, configuration, and ongoing usability of desktop and laptop computers, peripheral equipment, and software
• Work with support contacts to resolve technical problems with the computing equipment and software
• Develop documentation and identify inconsistencies/issues with our existing processes
• Identify and own projects for improving the IT standards within the department and across the company
• Maintain a high standard of quality for conference room audio-visual equipment

You Have:

• 3 or more years of relevant work experience
• Customer service skills at heart and love putting a smile on your colleagues’ faces
• Professional experience supporting Apple and Windows computers
• “Active Directory” and “Asset Management” are not alien terms to you
• Experience with at least some of the following: Atlassian products (Jira, Wiki, HipChat), Meraki Apps and firewalls, AV hardware (Polycom and Chromeboxes), and administering GSuite, JAMF, Desktop Central, Revation, 8x8, Office 365, SharePoint, Five9, and Genesys
• Enjoy managing tasks, projects, and taking on leadership-type roles
• Startup culture is something you flourish with - it’s fast, it’s loud, it’s crazy, and you wouldn’t have it any other way.

Rally Health TM is about putting health in the hands of the individual. It’s our mission, and it drives everything we do! With our easy-to-use online and mobile tools, we empower people and help them take charge of their health and health care. Improving their diet and fitness to selecting health benefits and choosing the right doctor at the right price for their needs.

Our culture is built on a deep and sincere dedication to helping people live healthier lives. To do this, we are committed to improving at every level. We’re building digital tools that support people over their lifetime. Every day, we get to work with amazing people on something that directly impacts the lives of millions of people for the better.

At Rally, we believe in the importance of communication and collaboration to ensure every opinion is valued. Rally knows that we are strongest when our employee population reflects the diversity of the world around us, and we are a place where all voices are valid. A diverse workforce enriches us with the talent, perspective and inspiration we need to achieve our mission. Everything we do is performed with our users in mind, so we make sure that all of our work has a human touch it needs.

Our Benefits:

Resources to help you excel in our creative work atmosphere:

• Great compensation package
• Daily onsite catered lunches
• Comprehensive benefits package for full-time employees, including medical, dental, vision coverage, and 401(k)
• Paid leave for new parents
• Wellness programs, including physical and mental health services
• Flexible paid time off for full-time employees

Rally Health believes in a policy of equal employment and opportunity for all people. It is our policy to train and promote individuals in all job titles, and administer all programs, without regard to race, color, religion, national origin or ancestry, citizenship, sex, age, marital status, pregnancy, childbirth or related medical conditions, personal appearance, sexual orientation, gender identity or expression, family responsibilities, genetic information, disability, matriculation, political affiliation, veteran status, union affiliation, or any other category protected by applicable federal, state or local laws.

Individuals with disabilities and veterans are encouraged to apply. Applicants who require an accommodation related to the application or review process should notify Talent Acquisition ( [email protected] ).

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.