Code for America uses the principles and practices of the digital age to improve how government serves the American public, and how the public improves government. We use a data-driven, user-centered, and iterative approach to building technology to help government services work, starting with the people who need them most.
We are looking for a Client Success Manager to join our GetCalFresh team . The vision for GetCalFresh is to close the CalFresh (food stamps) participation gap by making CalFresh accessible to all eligible Californians, with ease and dignity. The GetCalFresh team operates a CalFresh application service that has assisted over 1.2 million people to apply for CalFresh. We seek to address gaps that exist between people, groups, and places so that anyone can access CalFresh with dignity. We operate GetCalFresh in all 58 California counties, and we work with county agencies and the California Department of Social Services to improve how CalFresh is delivered.
GetCalFresh is an initiative of Code for America’s Safety Net portfolio. The Safety Net portfolio works to establish a human-centered safety net in every state in the country by improving the delivery of safety net services to achieve better outcomes for clients and programs. Our goal is to define and implement improved safety benefit experiences for clients, caseworkers, and leaders in partnership with government agencies and a coalition of mission-aligned policy and delivery organizations.
As a Client Success Manager at Code for America, you will lead the client success team. You will help establish best practices for supporting clients with dignity in a timely manner. You will opportunity spot ways that we can share information and best practices with our government partners while keeping client information safe. You will work alongside your team to provide immediate and direct assistance to unblock barriers and help each applicant succeed. This position is part of a cross-functional team and part of the role requires giving feedback to the team and advocating for our users as the representative of client success.
This role is based in San Francisco, and reports to the Director of Design and Research.
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About Code for America
Code for America is working towards a government by the people, for the people, that works in the 21st century.
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