Manager of ACS Customer Success

Job Description

Manager, ACS Customer Success Location: Atlanta, GA- United States Job ID: 20WD39734 Position Overview Customer Success is a rapidly expanding team within the Autodesk Construction Solutions (ACS) organization and we're looking for a Manager to help guide and shape the customer success function. You will manage a team of Customer Success Managers, ensuring your team has the right skills, processes, and tools in place to help their customers realize the full potential of Autodesk Construction Solutions product and services. You will partner with your manager peers within the Customer Success team to develop the framework of our CS team. Your team works with customers to proactively guide strategic value, expand solution adoption, and recommend best practices to increase their post-purchase experience.

Responsibilities

• You will coach and mentor a team of individual contributors on how to excel at customer success
• You will build processes and best practices for a new team to follow
• You will guide the team to maximize retention and product engagement for some of our largest construction customers
• You will work with executives at strategic accounts and be willing to step into relationships with your team
• You will analyze customer metrics and guide your team against specific goals and KPIs
• You will track account health to identify churn risk and work proactively to eliminate that risk
• You will partner cross-functionally within the Autodesk Construction Solutions organization and advocate on behalf of our customers
• You will work with Autodesk Channel partners and their leadership (as required); collaborating on delivering success for joint customers
• You will be a great leader while also being unafraid to get your hands dirty

Minimum Qualifications

• 3+ years of experience managing a client-facing team
• 4 Year Degree or equivalent experience
• Ability to travel up to 35%
• Intellectual curiosity with the horsepower to understand one of the largest, most complex industries out there (construction)
• Excellent written and verbal communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Process-driven and organized by nature
• Analytical and metrics driven
• Willingness to be flexible and help problem solve
• You have a proven history of high achievement and are ready to adapt your skills and experience to a growing team

Preferred Qualifications

• 5+ years of experience in a customer success role
• Working knowledge of AEC workflows and awareness of BIM solutions focused on Construction

About Autodesk Construction Solutions Autodesk Construction Solutions’ (ACS) new Atlanta office is going to be home to one of our largest sales teams, globally. Our doors are open and the team is growing fast! We want you to have the opportunity to join us as we construct this new and exciting location (see what we did there?). Your resume is important, yes, but we also believe in innovators, trendsetters, and thought leaders who can foster and develop our team culture in Atlanta - and we will do our best to inspire and enable you along the way. If you are looking to help define office culture, obtain new skills so you can grow, we want to talk to you. Perks? Yes. First, while we look for our permanent home in ATL, we’ve secured a full floor of the WeWork space at Coda - right in the bustle of Georgia Tech. The space comes stocked with snacks, beverages, and cushy furnishings. Commuting is a breeze with onsite bike storage and the North Avenue MARTA station within walking distance. The benefits will meet you where you are - parent, pet owner, recent grad, grandparent, etc. Benefits include: medical, dental, vision, commuter benefits, 401k match, ESPP, wellness stipend and a variety of Employee Assistance programs. Our inclusive and dynamic culture will allow you to bring your authentic self to work and thrive! At ACS, we consistently explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world. About Autodesk With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It’s disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital artists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world. #ACSCareers PlanGrid, an Autodesk company, builds simple, beautiful software that construction teams love to use. As part of Autodesk Construction Solutions (ACS), whose mission is to seamlessly connect the office, trailer and the field across the entire construction project lifecycle, PlanGrid’s mobile-first solutions empower general contractors, subcontractors, owners and architects to provide fast, accurate information to the field. With unparalleled adoption by field workers, PlanGrid is used on projects as the single source of truth for all construction data — including drawings, photos, and other critical documents. As a result, critical workflows are streamlined, efficiency is improved and field teams can take on more work and get more done. PlanGrid’s software and other Autodesk Construction Solutions products enable a complete data set to move seamlessly through each phase of a building’s lifecycle — from design and preconstruction to construction, turnover, and operations. PlanGrid is used on more 1.5 million construction projects in 100+ countries. Join us as PlanGrid and ACS advance Autodesk’s leadership in construction. As part of GDPR compliance procedures, we have posted our Recruiting Privacy Notice on our website. Please also note that the advertised position is an opportunity with Autodesk, Inc. (https://www.autodesk.com/), as Autodesk recently acquired PlanGrid. Processing of your personal information as part of the job application process, and as part of Autodesk employment should a candidate be hired, will be handled by Autodesk pursuant to Autodesk’s Candidate Privacy Statement, available at: https://damassets.autodesk.net/content/dam/autodesk/www/content/careers/autodesk_candidate_privacy_statement.pdf. Apply for this job