Business Transformation Services Manager

Job Description

Job Summary
Responsible for serving as a results-oriented, subject matter expert to the leadership of a strategy or business unit to help ensure achievement of the company’s strategies. Works with leadership to provide business transformation services to achieve long and short term objectives. Works to provide business analysis and recommendations that helps the business achieve operational effectiveness and efficiency on transformation initiatives. Supports cross-functional strategic initiatives and provides subject matter expertise and industry best practices related to business transformation, including but not limited to Strategy, Project Management, Lean Six Sigma, or other business outcomes. Facilitates the designs and assessment of work efforts to ensure alignment to business and customer objectives. Processes and synthesizes work outputs across multiple work streams/teams into executive updates, design/prioritization frameworks and business recommendations.
Job Responsibilities

• Provides advanced expertise and functional knowledge to the leadership of a strategy or business unit helping to ensure achievement of the company’s strategies.
• Facilitates end to end approach for development of key change programs in partnership with senior business leaders. Executes key hypothesis, conducts interviews, gathers data, defines and executes required analyses, identifies issues and problems and recommends approach to address them.
• Participates in cross-functional change programs and provides subject matter expertise and industry best practices related to business transformation, engagement model, and functional area.
• Participates in multi-disciplinary project teams who are engaged on key company changes programs. Synthesizes project team work to provide recommendations to the business.
• Provides critical thinking and influence by helping to link the company’s strategic agenda to the resulting execution plan for functional area. Provides guidance and counsel in development of long term and short term plans involving strategy development, resource allocation, work plans, timelines, and business outcomes.
• Develops business design and solution requirements and subsequently helps with their prioritization by working with business partners and development teams.
• Develops executive level presentations to communicate business/program updates, risks, opportunities, etc. Develops and maintains documentation for cross-functional, enterprise efforts.
• Partners cross-functionally and ensures seamless service delivery and hand-offs from strategy formulation to execution.
• Resolves conflicts and influences key stakeholders, including support to One Plan leadership in influencing executive management.
• Contributes to or guides the development of project work plans by estimating work effort for requirements analysis activity and reporting clear and accurate work status.

Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services.
As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.